Azure Data Operations Expert

16 hours ago

Agra, Uttar Pradesh, India beBeeCloud Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title:

Azure Data Support Lead

About the Role:

This position requires a skilled professional to oversee and manage support operations for applications and pipelines built on Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps.

  • Lead and mentor a team of engineers ensuring efficient handling of support activities.
  • Provide technical guidance to resolve complex issues and optimize workflows.
Key Responsibilities:
  1. Team Leadership:
    • Knowledge of ITIL processes and incident management frameworks.
    • Assign tasks, track progress, and ensure SLA compliance for support tickets.
  2. Technical Oversight:
    • Manage the support operations for Azure SQL databases and AKS deployments.
    • Review and debug Python-based scripts and PySpark jobs to resolve incidents and optimize performance.
  3. Incident Management and Escalation:
    • Serve as the escalation point for critical incidents and production issues.
    • Ensure root cause analysis (RCA) is conducted for recurring incidents and preventive measures are implemented.
  4. Process Optimization and Automation:
    • Identify and implement improvements in support processes to enhance efficiency and reliability.
    • Leverage automation tools to reduce manual intervention and streamline operations.
  5. Collaboration and Stakeholder Management:
    • Work closely with cross-functional teams to ensure alignment and timely issue resolution.
    • Provide regular updates and reports to leadership on support performance metrics.
  6. Documentation and Knowledge Sharing:
    • Develop and maintain comprehensive documentation for support processes and system configurations.
    • Conduct training sessions and knowledge-sharing workshops for the support team.

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