Reporting Insights Specialist

1 week ago

Coimbatore, Tamil Nadu, India beBeeAnalyst Full time ₹ 5,50,000 - ₹ 7,50,000
Job Description:

The Reporting Analyst transforms raw data into actionable insights that support operational efficiency and business strategy. This role ensures accurate, timely reporting and provides analysis that drives decision-making within the contact center.

  • Create and deliver regular performance reports (daily, weekly, monthly) and ad-hoc analysis.
  • Analyze key performance indicators to identify trends, root causes, and opportunities for improvement.
  • Build and maintain dashboards using tools such as Power BI or Tableau.
  • Present insights clearly to both technical and non-technical stakeholders.
  • Maintain data accuracy by extracting, cleaning, and validating from multiple systems.
  • Support workforce management with forecasting and trend analysis.
  • Recommend and track process improvements based on data insights.
  • Ensure compliance with data security, governance, and confidentiality standards.
Required Skills and Qualifications:

We are seeking a highly skilled candidate who has:

  • Proven experience in data analysis and reporting within a contact center or similar environment.
  • Advanced proficiency in Excel (formulas, pivot tables, macros).
  • Strong knowledge of Business Intelligence/reporting tools (Power BI, Tableau, Google Data Studio).
  • Solid understanding of SQL and ability to query databases.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Excellent attention to detail, accuracy, and time management.
  • Strong communication and data storytelling abilities.
Benefits:

We offer a comprehensive benefits package that includes:

  • Annual Salary 5.5-7.5 Lakh
  • Health insurance
  • A positive atmosphere with excellent work-life balance
  • Opportunities to learn new skills and develop in your career
About Us:

We are a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. We value our employees and strive to provide a supportive and inclusive work environment.

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