Senior Technical Engineer Position

1 day ago

Delhi, Delhi, India beBeeSpecialist Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Specialist

Job description:

Our company seeks a skilled and proactive technical support specialist to join our team. The successful candidate will be responsible for handling escalated technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents that cannot be resolved at the L1 level.

Key Responsibilities:

  • Handle incidents, service requests, and escalations from the L1 support team.
  • Perform advanced troubleshooting, root cause analysis, and provide timely resolutions.
  • Monitor systems, applications, and infrastructure to ensure high availability and performance.
  • Collaborate with cross-functional teams for complex issue resolution.
  • Document solutions, knowledge articles, and update standard operating procedures.
  • Provide guidance, mentoring, and support to junior engineers.
  • Participate in on-call rotations, incident response, and after-hours support as required.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 2–5 years of experience in IT support or technical engineering roles.
  • Strong knowledge of operating systems.
  • Experience with troubleshooting hardware, software, and infrastructure issues.
  • Familiarity with ITSM tools (ServiceNow, Jira, or similar).
  • Basic Knowledge of firewall, networking, and server is must.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and customer-handling skills.
  • Ability to work independently and in a team environment under pressure.

Benefits:

This role offers a competitive salary and opportunities for growth and development.

Others:

The ideal candidate will have a passion for technology and a desire to learn and grow with our company.

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