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Advocacy Operations Associate, Advocacy Operations
1 month ago
Job Summary
The AO Associate will be a key member of our fast-paced Ops environment, supporting a dynamic and international team. This role offers a unique opportunity for personal and professional growth, with a focus on creativity, self-development, and collaboration.
Key Responsibilities
- Ensure tasks are quality compliant by following SOPs or manager's instructions.
- Contribute to project improvement ideas and implement changes as applicable.
- Provide timely responses to stakeholders on related tasks, adhering to SOPs and SLAs.
- Proactively raise issues or concerns to manager or stakeholders.
- Meet business metrics and goals, including SLAs, productivity targets, and quality benchmarks.
- Maintain records of day-to-day work by updating trackers or workflow tools.
- Meet predetermined productivity targets and quality standards.
Requirements
- Bachelor's degree.
- Experience with Microsoft Office products and applications.
- Fluent English language skills (reading, writing, and speaking).