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Advocacy Operations Associate, Advocacy Operations

1 month ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

Job Summary

The AO Associate will be a key member of our fast-paced Ops environment, supporting a dynamic and international team. This role offers a unique opportunity for personal and professional growth, with a focus on creativity, self-development, and collaboration.

Key Responsibilities

  • Ensure tasks are quality compliant by following SOPs or manager's instructions.
  • Contribute to project improvement ideas and implement changes as applicable.
  • Provide timely responses to stakeholders on related tasks, adhering to SOPs and SLAs.
  • Proactively raise issues or concerns to manager or stakeholders.
  • Meet business metrics and goals, including SLAs, productivity targets, and quality benchmarks.
  • Maintain records of day-to-day work by updating trackers or workflow tools.
  • Meet predetermined productivity targets and quality standards.

Requirements

  • Bachelor's degree.
  • Experience with Microsoft Office products and applications.
  • Fluent English language skills (reading, writing, and speaking).