Technical Documentation Lead

1 month ago

Chennai, Tamil Nadu, India CloudSense Full time

About CloudSense

CloudSense is a leading Commerce and Subscriber Management platform that empowers customers to compete, innovate, and win subscribers by making it easier to launch, sell, and fulfill.

The Role

We are seeking a highly skilled Technical Documentation Manager to join our Product team. As a key leadership role, you will own, coordinate, and drive the documentation efforts of the team, shaping CloudSense's internal and external-facing documentation.

Responsibilities:

  • Take ownership of all technical documentation and related processes, driving continuous improvement and staying updated with industry best practices.
  • Lead and develop a small distributed team of Technical Writers, including hiring, mentoring, managing priorities, performance reviews, and development plans.
  • Develop a deep expertise in CloudSense products and author CloudSense product documentation and related materials, such as user guides, API documentation, technical references, tutorials, and release notes.
  • Ensure documentation is updated in conjunction with product changes, releases, and feedback.
  • Proofread, peer-review, and edit documentation authored by CloudSense Engineering and Technical Writing teams.
  • Demonstrate precise application of grammar rules and syntax, producing error-free sentences that adhere to the highest linguistic standards.
  • Ensure that CloudSense documentation standards and best practices are observed and implemented for documents written by yourself and the team.
  • Identify opportunities and execute initiatives that drive more effective documentation authoring and review and publishing processes.
  • Define growth and improvement KPIs, regularly report status, and drive achievement.
  • Track and manage documentation-related projects from concept through delivery and maintenance.
  • Keep abreast of and evaluate current and potential documentation technologies and systems and make recommendations for change where appropriate.

Requirements

To succeed in this role, you will need:

  • Excellent verbal and written communications skills.
  • Complete fluency in English in a business context.
  • Experience in writing end-user functional documentation.
  • Ability to understand and author and generate documentation using Markdown or other markup languages.
  • Experience in writing technical documentation.
  • Experience with document, knowledge, learning, and content management systems in general.
  • Experience in writing API documentation.
  • Experience with using, configuring, customizing, and writing documentation for enterprise-grade business software.
  • Experience with documentation as code and source code control systems.
  • Experience of managing small teams in a general or technical context.
  • Self-motivated with the ability to manage and prioritize personal working time effectively.
  • Ability to proactively engage and work effectively with Product Managers to understand the requirements sufficient to create documentation plans and develop content.
  • Ability to proactively engage and work effectively with Engineers, Testers, and Product Managers to understand product functional and technical details sufficient to transform that knowledge into excellent documentation.

Desirable Skills

We also welcome candidates with experience in:

  • Authoring content with Atlassian Confluence.
  • Experience in the telecommunications or media industries.
  • Experience with the use and/or implementation of order management, CPQ, or similar systems (e.g., billing, eCommerce, ERP).
  • Experience with using API documentation tools/technologies such as Javadoc and Swagger.
  • Experience in defining logical information management structures and with tools that support creating them.
  • Experience in creating business process documentation and tools such as Visio, GraphML, and BPMN.

About CloudSense

At CloudSense, we believe in empowering our customers to succeed in their careers and lives. We offer a supportive and inclusive work environment, with clear goals, autonomy, and support. Our culture is built on trust, innovation, empathy, confidence, and accountability. We're a technology company that cares about our people and the impact we make.

Benefits

We offer a range of benefits to support your well-being and career growth, including:

  • Fully paid health insurance.
  • 24 paid leave days and birthday leave.
  • Additional tenure-based leave days.
  • Wellbeing and fitness programs.
  • Tailored learning and development opportunities.
  • Social events and team-building activities.
  • Flexible working and summer working hours.
  • WFH benefits.

Join our team

CloudSense is an equal opportunities employer. We welcome applications from diverse candidates who share our values and are passionate about delivering exceptional documentation.

  • CloudSense Technical Documentation Lead

    4 weeks ago

    Chennai, Tamil Nadu, India CloudSense Full time

    About CloudSenseWe are a technology company that empowers our customers to compete, innovate, and win subscribers by making it easier to launch, sell, and fulfill. Our mission is to provide leading Commerce and Subscriber Management platforms, making successful companies more convenient.About the RoleWe are seeking a Technical Documentation Manager to own,...

  • Technical Documentation Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India CloudSense Full time

    About the RoleCloudSense is seeking a highly skilled Technical Documentation Manager to lead the development and maintenance of our product documentation.Key ResponsibilitiesDevelop and implement a documentation strategy to meet the needs of our end users, implementation partners, and professional services teams.Leverage industry best practices to create...

  • Technical Documentation Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India CESIT Full time

    CESIT Software Development Documentation RoleCESIT is a leading provider of software product development, quality engineering, and digital transformation consulting services to global SMEs and large enterprises. We are seeking a highly motivated Technical Writer to join our growing team and take ownership of documentation for all new and existing software...

  • Technical Documentation Specialist

    4 days ago

    Chennai, Tamil Nadu, India Lennox Full time

    Company OverviewLenvox, a leading provider of innovative solutions, is seeking an experienced Technical Documentation Specialist to join our team.SalaryThe estimated annual salary for this role is $85,000-$110,000, depending on location and experience.Job DescriptionWe are looking for a skilled Technical Documentation Specialist to create high-quality...

  • Technical Document Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India GVR TECHNOLABS PRIVATE LIMITED Full time

    Job Title: Technical Document WriterAbout the Role: GVR Technolabs Pvt Ltd, a leading Information Technology services company, is seeking a skilled Technical Document Writer to join their team.Key Responsibilities:Collect and analyze project information to create high-quality technical documents.Develop and maintain document formats, ensuring consistency and...

  • Technical Documentation Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India TrusTrace Full time

    About the Role:TrusTrace is seeking an experienced Technical Documentation Specialist to join our dynamic team. The ideal candidate should have a strong background in technical writing, with a focus on supply chain traceability and compliance.Responsibilities:Develop and maintain high-quality technical documentation for our platform.Work closely with...

  • Technical Documentation Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India ZF Group Full time

    Work at ZF Commercial Vehicle Control Systems India Limited in Chennai, India as a Technical Documentation Engineer.Estimated Salary: ₹8.5 Lakhs - ₹10 Lakhs per annumJob Description:Create high-quality technical documentation for repair kits and release new products to the market.Maintain spare part lists for all devices and ensure...

  • Technical Document Writer

    4 weeks ago

    Chennai, Tamil Nadu, India GVR TECHNOLABS PRIVATE LIMITED Full time

    Job Title: Technical Document WriterGVR Technolabs Pvt Ltd, a leading Information Technology company, seeks an experienced Technical Document Writer to join their team.Responsibilities:Collecting project information and understanding data providedPreparing documents in latest version of word/latex and using interactive software to ensure standard...

  • Technical Documentation Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India GVR TECHNOLABS PRIVATE LIMITED Full time

    GVR Technolabs Pvt Ltd, a leading Information Technology services company, specializes in designing, deploying, and managing hardware and software applications and technology infrastructures. The company offers services to enhance client efficiency, strengthen partnerships, increase profitability, and improve business processes in a secure...

  • Technical Writer

    1 month ago

    Chennai, Tamil Nadu, India CESIT Full time

    Documentation Role at CESITCESIT is seeking a skilled Technical Writer to create high-quality documentation for our software development projects. As a Documentation Expert, you will be responsible for developing and maintaining various documentation types, including user manuals, API documentation, and technical specifications.Key Responsibilities:•...

  • Technical Documentation Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India 3110 K-T India Full time

    Job Title: Technical Documentation SpecialistAt 3110 K-T India, we are seeking a skilled Technical Documentation Specialist to develop high-quality technical/user documentation for customers and service engineers.Responsibilities:• Create and maintain user manuals, upgrade procedures, factory automation manuals, online help, and release notes.• Conduct...

  • Technical Documentation Specialist

    1 month ago

    Chennai, Tamil Nadu, India Revature Consulting Services Private Limited Full time

    Job SummaryRevature Consulting Services Private Limited is seeking a skilled Technical Documentation Specialist to join our team. As a Technical Documentation Specialist, you will be responsible for creating comprehensive documentation that meets organizational standards.Key ResponsibilitiesDevelop detailed technical documentation for products and...

  • Technical Documentation Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India 3110 K-T India Full time

    Job Summary3110 K-T India is seeking a skilled Technical Documentation Specialist to join our team. As a Technical Documentation Specialist, you will be responsible for developing high-quality technical documentation for our customers and service engineers.Key ResponsibilitiesCreates, develops, plans, writes, and edits user manuals, upgrade procedures,...

  • Technical Documentation Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India 3110 K-T India Full time

    Job Title: Technical WriterDescription:At 3110 K-T India, we are seeking a skilled Technical Writer to join our team. As a Technical Writer, you will be responsible for creating high-quality technical documentation for our customers and service engineers. Your primary goal will be to develop clear, concise, and accurate documentation that meets the needs of...

  • Technical Documentation Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India Cephas Consultancy Services Private Limited Full time

    Job Title: Technical Documentation SpecialistJob Summary:We are seeking a highly skilled Technical Documentation Specialist to join our team at Cephas Consultancy Services Private Limited. As a Technical Documentation Specialist, you will be responsible for developing and maintaining high-quality technical documentation for our products.Key...

  • Technical Documentation Specialist

    1 month ago

    Chennai, Tamil Nadu, India Lennox Full time

    Job SummaryLennox is seeking a skilled Technical Documentation Specialist to create high-quality documentation for our technical products and processes. The ideal candidate will have a strong background in technical writing and experience working with technical teams.Key ResponsibilitiesDevelop clear and concise documentation for technical products and...

  • Technical Documentation Specialist

    1 month ago

    Chennai, Tamil Nadu, India 3110 K-T India Full time

    Job DescriptionWe are seeking a skilled Technical Documentation Specialist to join our team at 3110 K-T India. As a key member of our documentation team, you will be responsible for creating high-quality technical documentation for our customers and service engineers.Key ResponsibilitiesDevelop and maintain technical documentation for various products and...

  • Technical Documentation Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India Lennox Full time

    Job SummaryWe are seeking a highly skilled Technical Documentation Specialist to join our team at Lennox. As a key member of our content team, you will be responsible for creating high-quality technical documentation for our products, processes, and systems.Key ResponsibilitiesDevelop clear, concise, and user-friendly documentation for a variety of technical...

  • Technical Documentation Specialist

    1 month ago

    Chennai, Tamil Nadu, India Teamware Solutions ( A division of Quantum Leap Co Full time

    Job Title: Technical Documentation SpecialistAbout the Role:We are seeking a highly skilled Technical Documentation Specialist to join our team at Teamware Solutions (A division of Quantum Leap Co). As a Technical Documentation Specialist, you will be responsible for creating and maintaining high-quality technical documentation for our enterprise software...

  • Technical Documentation Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India Lennox Full time

    Job SummaryAs a Senior Documentation Professional at Lennox, you will be responsible for creating high-quality technical documentation for our products and processes. This role requires strong communication skills, attention to detail, and the ability to work closely with engineering teams to understand complex technical concepts.Key ResponsibilitiesDevelop...