Debt Recovery Specialist-Central Settlements
5 days ago
Job Title – Debt Recovery Specialist-Central Settlements
Department – Collections
Job Purpose:
The role involves planning, organizing, directing, and overseeing the activities of the collections department. It also includes managing agencies associated with the company in their assigned territory. The role involves ensuring the efficiency and optimization of retrieving EMI from customers and adhering to all guidelines laid out by the bank, contributing to the larger organizational objectives of the bank.
Roles & Responsibilities:
- Manage and undertake the collections process for debts assigned.
- Regularly track the portfolio for specific buckets for the assigned area.
- Track and control delinquency of the area, bucket-wise and DPD-wise, and focus on non-starters.
- Allocate and achieve targets from agencies/in-house teams.
- Regularly follow up with default customers.
- Ensure adherence to collection process and legal guidelines.
- Trace out absconded default customers and initiate recovery process.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for closure of cases.
- Maintain data for administrative work related to collection, such as updating delinquent account history, providing and maintaining MIS reports, reviewing collection feedback daily, weekly, and monthly.
Qualifications:
Graduate – Any
Post Graduate – MBA, PGDM
Experience: Minimum of 2 or more years of experience in collections.
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