System Automation Expert

2 days ago

Anand, Gujarat, India beBeeHosting Full time US$ 1,00,000 - US$ 1,20,000
Senior Hosting Product Specialist

About Us:

We are a leading web technology company serving nearly 7 million customers globally. Our mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online.

We are a family of brands including BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.

Key Responsibilities:

  • Participate in shifts around the clock
  • Monitor the stability of our products using internal tools
  • Support ownership of hosting products (cpanel/plesk/vps/cloud/dedicated)
  • Handle incident response, troubleshooting and fix for various products/services
  • Communicate clearly on tickets and phone calls about issues
  • Exhibit a sense of urgency to resolve issues quickly
  • Build automation workflows to automate repeated issues
  • Work with the infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook
  • Ensure SLA's and Operational standards are met
  • Raise tickets to different groups to resolve problems and follow up on escalated issues
  • Liaison with engineering teams for RCA's and permanent resolutions on production site issues
  • Contribute to the Operations handbook
  • Ensure smooth hand-offs between shifts

Requirements:

  • Graduate in Information Technology or Computer Science with strong academic performance
  • Good understanding of Linux Systems, Shell/Bash, sed/awk/grep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter
  • Windows: Windows 2000/2003/2008, NTFS chkdisk/acls etc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals
  • Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts
  • Application Protocols: SMTP, HTTP, FTP, IMAP, POP
  • Shifts: Must be willing to work varied shifts (including at night and on holidays)

Preferred Qualifications:

  • Understanding of Cloud
  • Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware
  • Windows: WMI, Powershell/VB scripts, MS-SQL Fundamentals
  • Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres), Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat
  • Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN
  • Others: Regular expressions, Rescue Kits like TRK, etc.
  • Certification: Red Hat Certified Engineer (RHCE), GCP

Why Work With Us:

We offer flexible work environment scenarios so you can feel comfortable in your role.

Our team prioritizes work-life balance. We know that our employees need time to recharge outside of work.

We celebrate individual differences and foster a culture of inclusion. This helps our employees grow and contribute to their full potential.

We care about our employees' well-being and provide benefits such as health insurance options, education/certification sponsorships, and flexi-leaves.

As an employee, you will receive a free domain registration sponsored by us, which includes a WordPress blog setup.

At our company, we prioritize employee growth and development. We encourage our employees to learn new skills, take on new challenges, and advance their careers.

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