Senior Technology Specialist

3 days ago

Kolkata, West Bengal, India beBeeTechnology Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Lead IT Administrator Position

This is a leadership role overseeing the IT Administration team, ensuring efficient incident/service ticket allocation and closure within defined timeframes. The incumbent will lead by example, conduct periodic performance reviews, audits, and training sessions to enhance IT team productivity and quality assurance.

Main Responsibilities:
  • Monitor business uptime, network stability, servers, internet, and cloud services to minimize downtime and service disruptions proactively.
  • Manage user accounts, permissions, and access controls across systems effectively.
  • Lead the IT Administration team, ensuring proper incident/service ticket allocation and closure within defined TAT.
  • Conduct regular performance reviews, audits, and training sessions to boost IT team efficiency and quality standards.
  • Provide guidance on escalated L3 technical issues and day-to-day bottlenecks.
  • Manage data lifecycle processes, including backup, archival, and recovery strategies.
  • Responsible for implementing and testing Business Continuity Planning (BCP) and Disaster Recovery (DR) processes.
  • Oversee IT vendor management, procurement, and financial settlement of service providers, hardware, software vendors, and cloud partners.
  • Optimize technology and cloud service costs while maintaining service quality.
  • Implement robust online infrastructure and cybersecurity frameworks.
  • Conduct risk assessments, audits, and periodic security reviews.
  • Ensure compliance with IT security and organizational policies.
  • Implement accurate IT Asset Management protocols by the IT Team for all organizational assets.
  • Conduct IT awareness and technology training programs for employees.
Key Skills & Competencies:
  • Strong expertise in Windows/Linux server administration, networking (LAN/WAN/VPN), with knowledge of cloud platforms (AWS/Azure/GCP), and ITSM tools.
  • Hands-on experience and practical knowledge in Incident management, IT policy implementations, disaster recovery, and cybersecurity best practices.
  • Leadership abilities to manage and mentor IT support/admin teams.
  • Strong troubleshooting, root cause analysis, and escalation management at L3 level.
  • Knowledge of IT compliance, audits, and governance.
  • Excellent vendor negotiation and cost optimization skills.

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