Solutions Architect

1 week ago

Gulbarga, Karnataka, India beBeeCloudOperations Full time US$ 15,00,000 - US$ 20,00,000
DevOps Engineer

We are seeking an experienced DevOps engineer to join our team. The ideal candidate will have a strong background in implementing, managing, maintaining, and decommissioning complex cloud-based information system components in a secure and controlled manner.

  • This role requires experience in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully.
  • The successful candidate will have a strong understanding of how to build, scale, and manage complex multi-product/service environments.
About the Role

This is a key position that involves ensuring smooth operations of Sycamore SaaS products. The successful candidate will be responsible for taking complete ownership of customer implementations, including SLA and SLO.

  • The individual must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.
Key Responsibilities

The following are some of the key responsibilities associated with this role:

  • Providing technical expertise and leadership when needed to SaaS Operations Production Operations teams.
  • Help implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership.
  • Ensuring smooth operations of Sycamore SaaS products.
  • Taking complete ownership of customer implementations, including SLA and SLO.
  • Automating, enhancing, and maintaining critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting.
  • Driving critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting.
  • Driving Disaster Recovery and failover procedures, training, testing, and team readiness.
  • Coordinating focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability.
  • Contribute to process improvements and technical improvements that lead to increased stability and reliability.
  • Support continuous improvements in SaaS Operations by developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc.
  • Improving automation of provisioning, deployment, monitoring, alerting, and escalation.
  • Support secure operations by implementing best-in-class recommendations for secure operations.
  • Carry out ongoing Production Ops activities with precision and quality.
  • Define, build, and deliver a high-quality SaaS Platform. Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform.
  • Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures.
  • Help obtain and maintain various certifications.
  • Being a good team player and a leader when needed for a high-performance Cloud/SaaS delivery team by reviewing personal/team performance, quality reviews, and managing operations and operational issues.
  • Establish a culture of high performance, ownership, delivery focus, and continuous improvement.
  • Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls.
  • Act as an internal contact for platform services issues for a customer.
  • Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA.

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