Product Manager

4 weeks ago

Mumbai, Maharashtra, India Forcepoint Full time

Job Title: Product Manager - Endpoint Solutions

Overview: We are seeking an experienced and innovative Product Manager with expertise in endpoint agent technology to lead the development and management of our endpoint solutions. The ideal candidate will have a deep understanding of endpoint agent functionality, with a focus on ensuring stability and compatibility across various platforms and environments. If you are passionate about driving product excellence and delivering solutions that meet customer needs, we want to hear from you.

Key Responsibilities:

Endpoint Agent Knowledge:

  • Serve as the subject matter expert on endpoint agent technology, understanding its capabilities, limitations, and best practices.
  • Collaborate with engineering teams to define and prioritize endpoint agent features and enhancements based on customer feedback and market trends.
  • Work closely with sales, marketing, and customer success teams to educate internal stakeholders and customers on endpoint agent functionality and value proposition.

Stability and Reliability:

  • Drive initiatives to ensure the stability and reliability of endpoint solutions, minimizing downtime and performance issues for customers.
  • Define and track key performance indicators (KPIs) related to endpoint solution stability, such as uptime, error rates, and customer satisfaction.
  • Lead root cause analysis efforts for incidents and outages related to endpoint solutions, implementing corrective actions to prevent recurrence.

Compatibility and Interoperability:

  • Assess compatibility requirements for endpoint solutions across various operating systems, devices, and third-party applications.
  • Work with engineering and QA teams to test and validate endpoint solutions for compatibility with target platforms and environments.
  • Collaborate with strategic partners and vendors to ensure interoperability between our endpoint solutions and complementary products or services.

Product Strategy and Roadmap:

  • Develop a clear product strategy and roadmap for endpoint solutions, aligned with business objectives and customer needs.
  • Define feature requirements and prioritize initiatives based on market analysis, competitive dynamics, and customer feedback.
  • Regularly review and adjust the product roadmap to address changing market conditions and emerging opportunities.

Customer Engagement and Feedback:

  • Engage with customers to understand their endpoint security and management needs, gathering feedback and insights to inform product decisions.
  • Advocate for customer needs within the organization and drive initiatives to enhance the value and usability of endpoint solutions.
  • Develop and maintain relationships with key customers to foster collaboration and drive product adoption and loyalty.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or related field. MBA or advanced degree is a plus.
  • Proven experience as a Product Manager, preferably in the endpoint security or management industry.
  • Deep understanding of endpoint agent technology, including configuration, deployment, monitoring, and troubleshooting.
  • Strong analytical and problem-solving skills, with the ability to prioritize initiatives and drive results in a fast-paced environment.
  • Excellent communication and presentation skills, with the ability to effectively articulate technical concepts to both technical and non-technical audiences.
  • Experience working in Agile development environments and familiarity with Agile methodologies (e.g., Scrum, Kanban).
  • Customer-focused mindset with a passion for delivering solutions that meet customer needs and drive business value.

Preferred Qualifications:

  • Experience with endpoint security solutions such as antivirus, endpoint detection and response (EDR), or mobile device management (MDM).
  • Familiarity with industry standards and frameworks for endpoint security and management (e.g., NIST, CIS).
  • Knowledge of emerging trends and technologies in endpoint security, such as zero trust architecture and endpoint detection and response (EDR).
  • Experience with product management tools and techniques, such as user story mapping, personas, and journey mapping.
  • Certification in product management or related areas.

Location: Ireland/Cork

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