Zoom Contact Center Administrator
2 weeks ago
We are seeking a highly skilled Zoom Contact Center Administrator to join our team at Envestnet | Yodlee. As a key member of our operations team, you will be responsible for managing our contact center infrastructure, ensuring seamless customer experiences, and driving process improvements.
Key Responsibilities- Manage contact center user creation, bulk uploads, and package assignments, ensuring accurate and efficient user management.
- Configure queue settings, inboxes, and dispositions to optimize customer interactions.
- Design and implement complex call flows using conditions, variables, routing, and scripts to enhance customer experiences.
- Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
- Develop and maintain technical documentation, including call flow diagrams and technical mapping documents.
- Provide exceptional customer support through various channels, including ticketing queues, email, and direct phone calls.
- Stay up-to-date with industry best practices and emerging technologies to drive process improvements and innovation.
- 5-8 years of experience as a Zoom Contact Center administrator or similar role.
- 5-8 years of experience in a stakeholder-facing role, with excellent communication and interpersonal skills.
- Bachelor's degree or equivalent experience in SaaS, technology consulting, or a related field.
- Experience with CTI integration with external applications and administering Salesforce and/or Zendesk.
- Proficiency in Visio or Lucid Chart and experience using Jira and Confluence.
- Ability to build strong working relationships with team members across geographic locations.
- Strong systems knowledge and ability to use technology to improve efficiencies.
- Excellent verbal and written communication skills, with the ability to communicate with all levels of the organization.
As a member of our team, you will have the opportunity to work with a talented group of professionals, drive process improvements, and contribute to the success of Envestnet | Yodlee. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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Zoom Contact Center Administrator
1 week ago
Thiruvananthapuram, Kerala, India Envestnet | Yodlee Full timeAbout the RoleWe are seeking a highly skilled Zoom Contact Center Administrator to join our team at Envestnet. As a key member of our operations team, you will be responsible for the day-to-day management of our Zoom Contact Center, ensuring seamless communication and exceptional customer experiences.Key ResponsibilitiesManage user creation, bulk upload, and...
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Zoom Contact Center Administrator
2 weeks ago
Thiruvananthapuram, Kerala, India Envestnet | Yodlee Full timeJob Title: Zoom AdministratorDescriptionWe are seeking a highly skilled Zoom Administrator to join our team at Envestnet. As a key member of our operations team, you will be responsible for the day-to-day management of our Zoom Contact Center, ensuring seamless communication and exceptional customer experiences.Responsibilities:Contact Center Management:...
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Zoom Contact Center Administrator
6 days ago
Thiruvananthapuram, Kerala, India Envestnet | Yodlee Full timeJob SummaryWe are seeking a highly skilled Zoom Contact Center Administrator to join our team at Envestnet | Yodlee. The successful candidate will be responsible for managing user accounts, configuring queue settings, and creating complex call flows.Key ResponsibilitiesContact Center user management, including user creation, bulk upload, and assigning...
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