Medical Back Office Associate

15 hours ago


Alleppey, Kerala, India beBeeAdministrative Full time ₹ 30,00,000

About the Role

This is a repetitive, SOP-driven back-office position handling templated clinician/clinic communications, records maintenance and daily logs.

Key Responsibilities

  • Execute high-volume clinician/clinic communications via approved channels.
  • Ensure accurate record keeping: titles (Dr vs Clinic), deduplicate, validate organisation details and maintain Do-Not-Contact lists.
  • Triage inbound responses using canned flows and update trackers.
  • Perform end-of-day quality assurance: counts, exceptions and variance notes.
  • FOLLOW STANDARD OPERATING PROCEDURES EXACTLY; ESCALATE EXCEPTIONS IMMEDIATELY; PROTECT CONFIDENTIALITY.

Requirements

  • 0–2 years of experience in medical scribe, hospital administration or back-office roles, including RCM, insurance back-office, medical transcription or clinic coordination.
  • Strong written English skills and comfort with routine tasks; zero improvisation required.
  • Basic knowledge of Google Sheets/Docs and familiarity with EMR/EHR/HIMS is a plus.
  • A confidentiality mindset (PHI aware); accuracy over speed.

Work Details

  • UK hours (typically 13:30–22:30 IST; Mon–Fri; BST/GMT adjusts).
  • Fixed compensation package.
  • Remote work opportunity. Long-term, stable back-office role available.


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