Cloud Cybersecurity Support Specialist

Our mission at Palo Alto Networks revolves around being the go-to partner for cybersecurity, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We challenge the status quo to drive innovation in cybersecurity.

We take pride in our mission to protect the digital way of life. We empower our team members to contribute to our collective success by sharing unique ideas and expertise. Our values are crowdsourced from employees and bring every individual's passion to life through collaboration and disruptive innovation. From execution to ongoing learning, we respect every member as a unique individual with different needs. We offer flexible development and personal wellbeing programs that cater to everyone's requirements.

Your CareerAs a key member of our team, you will be shaping the future of cybersecurity. You will work closely with our valued customers to address their complex post-sales concerns. Your analytical skills will help evaluate situations or data requiring an in-depth assessment of multiple factors. You will network with key contacts outside your area of expertise and detail difficult technical issues to both non-technical and technical professionals.

• You will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review.
• You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.
• You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity.

ImpactYou will provide technical services around Prisma Cloud technologies, including troubleshooting and best practices observations for Cloud platforms (any one of the cloud platforms: AWS, GCP, or Azure). You will manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.

Experience8+ years of experience in a Technical Assistance Center (TAC) or in direct support or consulting roles with customers.

ExpertiseProven hands-on experience in any one of the Cloud Platforms (AWS, Azure, or GCP).

Linux and API TroubleshootingLinux operating systems and also knowledge about API-based troubleshooting.

Customer InteractionSignificant experience in a Technical Assistance Center (TAC) or in direct support or consulting roles with customers.

Problem SolvingAbility to troubleshoot independently in complex environments with mixed applications and protocols.

CommunicationExcellent skills in collaborating with both technical and non-technical stakeholders.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.