Network Support Specialist

16 hours ago

Kurnool, Andhra Pradesh, India beBeeNetwork Full time ₹ 12,00,000 - ₹ 24,00,000
Job Opportunity

We are seeking a skilled and experienced Network Support Specialist to join our team. The successful candidate will play a critical role in supporting all of the company's network and OS product lines, diagnosing and resolving various network-related and product-related issues reported by customers.

This position requires strong analytical skills, ability to triage, and expertise in balancing the communications needs of each customer case. Responsibilities include:

  • Support all of the company's network and OS product lines to diagnose and resolve various network-related and product-related issues reported by customers.
  • Provide support on customer cases with full accountability on escalation cases raised by the Tier 1 teams and facilitate discussions with the product development teams.
  • Investigate areas of misalignment or issues that are critical dead-ends and provide suggestions to mitigate them.
  • Identify issues through support trends and suggest corrective actions.
  • Prioritize resolution of specific high-touch issues.
  • Share ideas to enhance the product UX.
  • Provide support and mentoring to the Tier 1 team members in complex troubleshooting scenarios.

The ideal candidate will have knowledge of the networking industry, products, and protocols, as well as experience troubleshooting complex and dynamic customer environments.

Additional requirements include:

  • Knowledge of the following network protocols and technologies: TCP/IP and OSI model, IP address and subnetting, ARP, DHCP, DNS, POE (IEEE 802.3af/at/bt), ICMP, IPV4 & IPV6, and IEEE 802.1Q trunking, wireless LAN fundamentals, VPN, NAT/PAT, etc.
  • Knowledge of troubleshooting utilities such as PING, TRACEROUTE, WIRESHARK (or similar packet capture and analysis tools).
  • Proven work experience to troubleshoot complex and dynamic customer environments.
  • Expertise in balancing the communications needs of each customer case.

We offer a competitive compensation package and opportunities for career growth and professional development. If you are a motivated and experienced network engineer looking for a new challenge, please submit your application. We look forward to hearing from you.

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