Senior Business Process Expert

4 days ago

Vadodara, Gujarat, India beBeeDelivery Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Title: Senior HR Service Delivery Specialist

We are seeking an experienced professional with 10+ years of expertise in HR operations, process optimization, and employee services.

The role involves overseeing HR service delivery processes while ensuring efficiency, compliance, and employee satisfaction.

The ideal candidate will have a strong background in HR systems, service governance, and continuous improvement.

  • Oversaw end-to-end HR service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
  • Ensured compliance with labor laws and organizational policies.
  • Managed and optimized HR service platforms.
  • Led initiatives to enhance efficiency, accuracy, and employee experience.
  • Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.
  • Collaborated with HR business partners and leadership to align HR service delivery with organizational goals.
  • Provided training and mentorship to new hires on HR processes and compliance.
  • Handled escalations and complex HR service cases with professionalism.

Our organization values talented professionals who can contribute to our success. We offer opportunities for growth, development, and recognition.

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