Cloud Infrastructure Specialist

We are seeking an experienced Senior Azure Engineer to join our Cloud Platform Support & Engineering Team. The ideal candidate will possess excellent communication skills and have experience working within a matrix organizational structure.

• Technical Leadership: Lead technical discussions with customer engineering teams, delivering expert recommendations and best practices for Windows administration and Azure workload deployments, optimizations.
• Escalation and Resolution: Act as the primary escalation point for Windows (Compute, VM's) and Azure related technical issues, ensuring timely and effective resolution to minimize downtime and impact on customer operations.
• Collaboration: Work seamlessly within a matrixed environment and ability to work with more than one customer, partnering with Lead Engineers, Architects, Delivery Leads, and offshore support teams to ensure cohesive service delivery.
• Mentorship: Provide technical guidance and mentorship to L1 and L2 engineers, fostering skill development and operational excellence within the team.
• Stakeholder Engagement: Translate complex technical concepts into clear, actionable insights for non-technical stakeholders and leadership.
• Incident Reporting: Deliver timely incident reports and post-mortem analyses for infrastructure-related issues within managed Azure subscriptions, ensuring transparency and continuous improvement.

• Azure Cloud Services (Must have)
• IaC (Terraform) knowledge and hands-on experience (Custom modules is a plus)
• Strong background on observability implementation, alert refinements, and troubleshooting skills, ability to recommend improved observability
• Azure DevOps: infra pipelines using Terraform
• AKS configuration, provisioning, troubleshooting, etc.
• Knowledge of Azure Cosmos DB, SQL DB for provisioning, troubleshooting
• Strong expertise in observability tools (e.g., Azure Monitor, Grafana), alert refinement, and troubleshooting, with the ability to implement enhanced observability practices
• Proficient in Azure DevOps, particularly infrastructure pipelines using Terraform for automation and scalability
• Advanced experience with AKS: configuration, provisioning, scaling, and troubleshooting
• Monitor and manage application secret expiry for in-scope secrets, ensuring security compliance
• Coordinate vendor escalations and support requests to resolve critical issues efficiently
• Infrastructure as Code (IaC)
• Advanced proficiency in Terraform, including the development of custom modules for infrastructure automation
• Windows Administration (Expected some level of experience in the past if not current)
• Manage, maintain, and troubleshoot Windows Server environments across physical and virtual platforms
• Maintain Windows Failover Clusters and Always On Clusters for SQL Server or other enterprise applications
• Configure, manage, and troubleshoot Microsoft IIS for hosting internal and external web applications
• Perform system upgrades, patch management, and capacity planning
• Monitor system performance and availability; implement improvements and resolve issues proactively
• Collaborate with development, security, and network teams to ensure optimal configuration and integration of systems
• Provide L3/L4-level support for infrastructure incidents and changes
• File System Capacity & CPU and Memory Performance Management
• Network connectivity troubleshooting
• Proficient in diagnosing and resolving network connectivity issues in Windows environments
• Experience using Windows built-in tools such as ipconfig, ping, tracert, nslookup, and netstat for troubleshooting
• Ability to analyse and interpret Event Viewer logs for network-related errors
• Experienced in managing and troubleshooting DNS, DHCP, TCP/IP, and proxy settings on Windows systems
• Familiarity with Windows Firewall and Defender configuration or network traffic control
• Knowledge of troubleshooting Ethernet, and VPN connections on Windows endpoints
• Ability to identify and mitigate common issues with Windows Network Location Awareness (NLA)
• Competent in using PowerShell for network diagnostics and automation
• Experience troubleshooting domain join issues and Active Directory network dependencies
• Patching using Cloud Native patching tools
• Virtual Machine Backup and File System recovery
• Local configuration of the Operating System (including the following roles: DHCP, DNS, Remote Desktop Services)

• Total of 10+ years of experience with Windows and Azure someone who has worked in Windows extensively and moved along with Azure (5+ years of Windows experience is desired)
• Leadership: Proven experience in senior engineer role in operations/support and engineering engagements, with a track record of mentoring junior engineers
• Technical Skills: Deep understanding of cloud infrastructure, observability, automation, and security best practices
• Communication: Excellent verbal and written communication skills