Customer Service Professional

2 days ago


Kota, Rajasthan, India beBeeCustomerSupport Full time ₹ 32,000

Job Opportunity

We are seeking a highly skilled and customer-focused professional to provide exceptional service to our customers through multiple communication channels.

  • You will work to resolve issues upon initial contact (i.e., first call resolution) and prevent future issues by educating our customers and reviewing their accounts.
  • You will provide engaging, responsive, timely telephone and email support to consumers, sales, and internal team members.
  • You will maintain a strong understanding of our products and services, adhering to all policies, procedures, and guidelines.
  • You will work collaboratively with sales to address any consumer issues, playing a key role in retention.

Key Responsibilities:

  • Provide top-notch customer service through various communication channels.
  • Troubleshoot and resolve customer issues efficiently.
  • Educate customers on our products and services to prevent future issues.
  • Collaborate with the sales team to address consumer concerns.
  • Maintain accurate records and reports of customer interactions.

Requirements:

  • Degree in a related field or equivalent experience.
  • Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
  • Excellent oral and written communication skills.
  • Unerring attention to detail.
  • Ability to multitask and navigate between multiple communication channels.

What We Offer:

  • A collaborative and dynamic work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.


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