
Quality Control Specialist
1 day ago
The ideal candidate will be responsible for ensuring the highest standards of quality control and management in customer relationship management processes.
This involves conducting quality audits, analyzing CRM data, collaborating with cross-functional teams, tracking and reporting on key quality metrics, and maintaining effective communication with stakeholders to ensure customer satisfaction and adherence to quality standards.
- Main Responsibilities:
- Monitoring and evaluating inbound/outbound sales calls and processes
- Ensuring compliance with quality and sales guidelines
- Identifying training needs and recommending process improvements
- Providing constructive feedback and coaching to sales agents
- Preparing daily/weekly/monthly quality reports and audits
- Collaborating with team leaders and trainers to enhance agent performance
Requirements:
- A Bachelor's degree in Business Administration, Quality Management, or a related field is required.
- Previous experience in a similar role within the real estate or community development industry is preferred.
- Strong knowledge of sales processes, telecalling standards, and customer engagement practices is essential.
- Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word) is also necessary.
About Us:
We are dedicated to building communities that seamlessly blend with nature. Our mission is to provide end-to-end solutions for customers aspiring to a nature-centric lifestyle.
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