Bengali Language Support Professional

2 weeks ago

palakkad, India beBeeCommunication Full time

Bengali Customer Support SpecialistProviding world-class customer support in Bengali and English involves responding to customer queries via various channels, analyzing their needs, and collaborating with internal teams to resolve complex issues.Key Responsibilities:Customer Query Resolution: Respond promptly to customer inquiries via multiple channels, offer accurate solutions, and ensure timely resolution.Product Information Provision: Offer detailed product information to customers, address their concerns, and enhance overall satisfaction.Documenting Interactions: Maintain thorough records of interactions in CRM tools, adhere to standard procedures, and track key performance metrics.Cross-Functional Collaboration: Work closely with internal teams to resolve intricate customer issues, leveraging collective expertise to deliver seamless support experiences.Required Skills and Qualifications:Language Proficiency: Fluency in Bengali and English is essential for effective communication with customers.Customer Service Skills: Providing exceptional customer service requires active listening, empathy, and a solution-focused approach.Technical Skills: Familiarity with CRM software and other relevant tools is necessary for maintaining accurate records and tracking performance metrics.Collaboration and Communication: Strong collaboration and communication skills are crucial for working effectively with internal teams and resolving complex customer issues.Benefits:Opportunity to work with a diverse team: Collaborate with colleagues from various backgrounds and industries.Professional growth and development: Engage in ongoing training and development opportunities to enhance your skills and knowledge.Flexible work arrangements: Enjoy a dynamic and adaptable work environment that supports your needs and preferences.What We Offer:We provide a supportive and inclusive work environment that fosters growth, learning, and teamwork. Our commitment to excellence and customer satisfaction drives our success, and we're seeking like-minded individuals to join our team.

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