Data Quality Specialist
4 days ago
About UsWe are seeking a skilled Quality Assurance Specialist to join our team. This role will involve planning, conducting, and inspecting learner interactions to ensure compliance with our quality standards.Key Responsibilities:To ensure certification of self on product & process for each role being assigned for audit purposes.To ensure audit of all transactions in line with the process and guidelines shared.To complete audit samples in line with the target assigned (overall) and per FTE or Module per monthTo clearly capture all observations in the audit sheet and provide ratingsTo audit any escalations received related to the concerned process and share observations with the manager within 24hours.To provide feedback on any fatal error immediately to FTE and ensure formal acknowledgementTo provide weekly formal feedback to each FTETo publish a monthly score for each advisor and team, and conduct weekly sessions with TLs to apprise them of errors.To draft FAQs and briefing material for all new changes and communicationsTo conduct daily team briefing on new communications and special observations for teams.To conduct dip-stick audits for all new changes and deploymentsTo attend all joint calibration exercises, and remain calibrated with the master auditor and other auditors for keeping variation of +/-5%To recommend training refreshers based on the errors observed to the training team.To conduct specific audits to gauge training efficacy of refresher training conducted by trainers.Ensure technology is used correctly for all operations (Live session Emails/Course Uploads, Simulation exercises, Learning Management System, etc.)Required Skills and Qualifications:2 years of work experience and subject matter expertise is preferredWorking proactively and taking accountabilityTech-savvy, proficient in MS Office/ExcelEye for detailStrong analytical and problem-solving skillsData collection, management, and analysisOutstanding verbal and written communication skillsDetail-oriented and efficientSix Sigma (Yellow / Green belt) certification preferredShould not be on a performance improvement plan in the last six monthsWe Offer:A collaborative and dynamic work environment where you can grow professionally. We encourage professional development and offer opportunities for growth and advancement.Equal Employment Opportunity:We are an equal employment opportunity employer and welcome applicants from diverse backgrounds. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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