Operations Analyst II

1 day ago


bangalore, India Stellar Consulting Solutions, LLC Full time

Job Title: Operations Analyst IILocation: BengaluruWork mode: Hybrid (3 days to office)We are looking for an Operations Analyst II to support and troubleshoot application workloads across multiple cloud environments. This role involves monitoring dashboards, managing alerts, ticketing, and coordinating with internal teams and external partners.Key ResponsibilitiesMonitor, maintain, and troubleshoot SaaS products and offerings (Level 2)Lead application and network troubleshooting, partnering with Network Engineering & Incident ManagementRespond to application, network, and infrastructure alertsManage and prioritize a ticket queueHandle communications with third-party vendors, financial institutions, and internal teams via phone and emailDocument and update standard operating procedures (SOPs)Assist team members with network-related issuesTrain and mentor junior analystsBasic QualificationsExcellent written and verbal communication skillsExperience supporting applications in cloud environments (GCP, AWS, Azure)Strong troubleshooting skills for complex production issues (app, network, infrastructure)Hands-on experience with observability tools (Dynatrace, SolarWinds, GCP monitoring, etc.)Looking forward to discussing this opportunity with you Please feel free to share your resume to shivangi.uniyal@stellarconsulting.com


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