Linux Engineer- L2

Job Designation: Linux EngineerJob Description:As a part of Linux Team support deliverables the engineer is required to possess strong knowledge ofLinux products and technologies and provide advanced level technical support to global HPEcustomers. Apply advanced technical knowledge to operate one or more technology areas (e.g. serveradministration, technical security management, Database management and performancemanagement) for customers that are critical or high-risk. Integrate technical knowledge and businessunderstanding to create superior solutions for customers and HPE. Have a strong customer focus andsensitivity in dealing with diverse cultures and ability to learn and adapt quickly.Eligibility & Qualification:• Bachelor's degree in Engineering (or Equivalent).• Experience: Minimum 5+ years of experience in Enterprise Linux technical support environment• Relevant certification on the latest track like HPUX / RHCSA / RHCE will be an added advantage.• Flexible to work in 24X7 support environmentKey Responsibilities:• Resolve customer's issues via the telephone, email or remote sessions.• Reproducing issues in-house and responding back in a timely manner.• Regular follow ups with customers with recommendations, updates and action plans.• Identify and escalate issues in a timely manner to vendor according to Standard OperatingProcedures.• Leverage internal technical expertise, including peers, mentors, knowledge base, communityforums and other internal tools, to provide the most effective solutions to customer issues.• Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues.• Maintain quality on case documentation, SLA timeframes and operational metrics.• Performs within the Productivity Measure of the team (scorecard)• Incident Management: Resolve single and cross technology incidents independently. Lead theteam members to resolve complex or cross technology incidents.• Escalation Management: Identify, manage, and lead technical escalations. Participate in formalEscalation when required to support escalation especially during crisis.• Problem Management: Proactively and reactively look for solutions to prevent problems fromoccurring in team/technology area. Perform Trend and Root cause analysis.• Change Management/Implementation: Independently prepare, review, implement, rollback and testplan for change records. Perform risk and impact analysis for changes, May lead or participate ina Change Advisory Board.• Patch and Security Management: Apply patch and security changes per policy. Proactively monitorthe environment for patch compliance. Analyze patches for compatibility with each customer orinternal infrastructure environment.• Configuration Management: Ensure Configuration Management Database (CMDB) entries arecomplete and accurate.• Solution Design: Apply HPE solutions to meet highly complex customer and/or trade/HPEinfrastructure needs.• Quality: May provide feedback/influence change in internal and/or vendor-providedproducts/service offerings.• Project Management: Participate, propose, and/or lead customer and internal projects acrosstechnology customers, including Knowledge Transfer (KT) and Transition. Create StandardOperating Procedure (SOP)• Customer Relationship Management: Influence with customers and/or internal businesses/endusers regarding operational details, solutions, and proposals. Becoming a trusted advisor to thecustomer.• Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Leadteams which address operational processes and policies in work area. Seen as a resource to theteam in one or more technical or business areas. Becoming a trusted advisor inside and outsidethe team/technology area.Technical Skills:• Strong Knowledge in installing, configuring, troubleshooting and Administration of all flavors ofLinux.( Level 2 / Level 3)• Troubleshooting networking issues in Linux environment.• Strong understanding of Cluster Services in HPUX , Redhat and SUSE• Good knowledge on SAN technologies and converged solutions• Good knowledge on HP Servers Blade, SDFlex , Rackmount and Virtual Connect OS/patch/security update/management.• Disaster Recovery planning and conducting DR tests.• Responsible for Standard Operating procedures issuance to incident management team.• Prepare Service delivery reports and participate in customer meetings• Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer fornecessary planned changes• Linux Vulnerability assessment and Mitigation• HPE Service Guard cluster on Linux and in Integrarion with Database and ERP Solution• Knowledge on Patch deployment solutions – Redhat Satellite , SUSE Manager• Working knowledge on AIX , Redhat , CenOS , SUSE Linux and HP UXNon-Technical Skills:• Excellent written and verbal communication skills Commitment to deliver high quality product andsolution support.• Must achieve excellent customer satisfaction• Take ownership and work with high productivity and efficiency.• Support other team members and seek their advice to make decisions on complex issues.• Deliver trainings when required.