Assistant Manager Training
6 days ago
Job Purpose The Trainer is responsible for delivering effective training programs for new hires and existing BDE & TCs in the contact centre/FOS. The role ensures agents are equipped with the necessary product knowledge, process understanding, soft skills, and compliance awareness to deliver excellent customer service. Key Responsibilities Conduct onboarding, product and Process training for new contact centre agents & BDEs at FOS. Deliver refresher and upskilling programs to existing staff on products, processes, systems, and customer service skills. Develop training materials, modules, and assessments tailored to business needs. Assess training effectiveness through tests, role-plays, and post-training evaluations. Partner with Quality, Operations, and HR teams to identify training needs and skill gaps. Monitor agent/BDE performance post-training to measure knowledge retention and application. Maintain training records, reports, and dashboards for management review. Keep updated on product/process changes and ensure timely communication to teams. Drive continuous improvement in training methods (classroom, e-learning, on-the-job training). Key Skills & Competencies Strong facilitation, presentation, and public speaking skills. Ability to simplify complex information for easy understanding. Excellent communication and interpersonal skills. Strong organizational and time management skills. Knowledge of adult learning principles and training methodologies. Familiarity with contact centre operations, KPIs (AHT, CSAT, FCR, QA scores). Proficiency in MS Office and training tools (e-learning platforms, LMS, etc.). Qualifications & Experience Graduate in any discipline (preferred: Business, Communications, HR, or related field). 1–3 years of experience as a Trainer, preferably in a contact centre environment. Experience in customer service, sales, or technical support will be an added advantage. Exposure to coaching, mentoring, and performance support activities. Performance Metrics Training effectiveness scores (post-training evaluation results). Improvement in agent performance post-training. Reduction in errors and escalations linked to training gaps. Feedback scores from trainees and supervisors.
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Assistant Manager, Training and Quality
6 days ago
bangalore, India noon Full timeJob title: Assistant Manager, Training and Quality Location: India Reporting to: Manager, Training and Quality About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what...
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Assistant Manager Performance Management
1 week ago
bangalore, India ARK Solutions, Inc. Full timeAssistant Manager, Performance Management & Training Location: Noida Sector 62 Shift: India Night Shift , 6:30pm to 3:30am IST Department: Human Resources, reports to Head of India HR Operations ABOUT ARK ARK Solutions, Inc. is a leading IT staffing and consulting firm delivering top talent to our public and private sector clients. With operations in both...
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Assistant Manager
4 days ago
bangalore, India Convin Full timePosition: Assistant Manager - Quality and Training About Convin Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences....
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Training Manager
2 weeks ago
bangalore, India Ethiqual Global Pvt.Ltd. Full timeWe’re hiring for the Training and Development role for the facility services! At Ethiqual Global Pvt.Ltd., we believe that people excellence drives service excellence. The Training Manager will lead the design, development, and delivery of training programs across healthcare, education, corporate, and real estate facility management operations. This role...
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Training Manager
6 days ago
bangalore, India Ethiqual Global Pvt.Ltd. Full timeWe’re hiring for the Training and Development role for the facility services! At Ethiqual Global Pvt.Ltd. , we believe that people excellence drives service excellence. The Training Manager will lead the design, development, and delivery of training programs across healthcare, education, corporate, and real estate facility management operations. This role...
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Training Manager
6 days ago
bangalore, India JW Marriott, Bengaluru Full timeJOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to...
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Training Manager
14 hours ago
bangalore, India Food Whisperer Full timeAbout Food WhispererFood Whisperer is a premier corporate catering solutions provider dedicated to transforming the workplace dining experience. We believe that great food fuels great work. Our mission is to deliver healthy, hygienic, and delicious culinary experiences to corporate offices across Bengaluru. We are looking for a skilled Training Manager to...
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Training Manager
6 days ago
bangalore, India Food Whisperer Full timeAbout Food Whisperer Food Whisperer is a premier corporate catering solutions provider dedicated to transforming the workplace dining experience. We believe that great food fuels great work. Our mission is to deliver healthy, hygienic, and delicious culinary experiences to corporate offices across Bengaluru. We are looking for a skilled Training Manager to...
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Training Manager
3 days ago
bangalore, India Food Whisperer Full timeAbout Food Whisperer Food Whisperer is a premier corporate catering solutions provider dedicated to transforming the workplace dining experience. We believe that great food fuels great work. Our mission is to deliver healthy, hygienic, and delicious culinary experiences to corporate offices across Bengaluru. We are looking for a skilled Training Manager to...
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Training Manager
13 hours ago
bangalore, India Food Whisperer Full timeAbout Food WhispererFood Whisperer is a premier corporate catering solutions provider dedicated to transforming the workplace dining experience. We believe that great food fuels great work. Our mission is to deliver healthy, hygienic, and delicious culinary experiences to corporate offices across Bengaluru. We are looking for a skilled Training Manager to...
