Crisis Manager

2 days ago

bikaner, India beBeeIncident Full time

Seeking an Incident Management Professional to drive timely and accurate communication with both internal and external stakeholders during customer-facing incidents. Key responsibilities include leading response efforts, technical coordination and remediation, and rallying cross-functional teams.This role involves adopting a customer-centric approach to evaluate impacts, deliver situation reports, and build communication bridges to quickly resolve incidents. Incident communication will be managed proactively through official channels.Participate in post-incident reviews, driving actionable improvements to enhance the customer experience when incidents occur.Leverage data and insights to uncover incident root causes and assess customer impacts.Maintain open and effective communication with internal stakeholders, providing updates and managing expectations throughout the incident lifecycle.Collaboration and Continuous Improvement :Collaborate with Product, Support, Engineering, Legal teams to identify opportunities to drive improvements in incident management processes, tools, documentation, and metrics.Cultivate a culture of continuous learning and improvement within the incident management team, sharing best practices and mentoring others.Develop and maintain comprehensive incident management documents, runbooks, playbooks, and training materials.

  • Global Community Liaison

    5 days ago

    bikaner, India beBeeCommunications Full time

    Job Role Summary:This critical support function plays a pivotal part in the operational success of our 24/7 team by focusing on community engagement and strategic communications for a global audience.Key Responsibilities include community outreach, crisis management, content creation, internal knowledge management, document control, training resource...

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    3 weeks ago

    Bikaner, India Shri Khushal Das University-Official Full time

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  • Global Communications Specialist

    6 days ago

    bikaner, India beBeeCommunications Full time

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    Bikaner, India SRV Media Full time

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