Payment Solutions Expert

1 week ago

chennai, India beBeeTechnical Full time

About ZellerWe're passionate champions for businesses of all sizes, working hard to build smarter payments and financial services solutions that accelerate their cash flow and give them a better understanding of their finances.Our goal is to reimagine business banking and payments, creating a level playing field where all businesses benefit from access to innovative new products under development.We thrive in fast-paced environments, hating bureaucracy and focusing on delivering excellent service to our customers.About the RoleThe product engineering team owns the software, infrastructure, and customer experience that enables more than 85,000 Australian businesses to accept payments and access the financial services they need to run their businesses.This role will be a leading member of the team shaping and owning our commitment to highly available service delivery.ResponsibilitiesDeliver projects that improve the service delivery of our Application Support teamBe a primary point of contact for escalated product issues from our account and customer success teamsOwn and orchestrate the triage, investigation, and resolution of complex technical issues driving the pace of resolution and communicating well-thought-out and reliable directionBe an expert in the products and workflows you support and promote and share that knowledge to partner teamsRequirementsA deep care for quality service with experience in software companies having a customer-facing product is highly valuedYou have the ability to manage multiple competing tasks & priorities with ease in a fast-moving environmentA strong technical background with excellent troubleshooting, analytical, and data skills. This should include familiarity with AWS services (or similar), an active SQL skill set, experience with release management toolset, and service reporting tools (Datadog or similar)Excellent communication skills and the ability to build strong partnerships with engineering, QA, and customer-facing teams

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