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Collections Analyst
2 weeks ago
B2B Collection Analyst
Job Summary :
Skill – B2B Collection Analyst
Role: Team Member
Desired Exp: Range: 4 to 8 years
Location – Kolkata
Eligibility:
- Minimum 15 years of regular, full-time education (10 + 2 + 3)
- Graduate/Post Graduate degree in Accounting or Finance
- B2B collection experience in UK market
Roles and Responsibilities:
- Reconciling customer accounts through payment follow-ups
- Sending payment reminders
- Investigating and solving customers' problems
- Communicating the right information to the customers
- Establishing contact with customers to verify their details and account status
- Making collections pitches to customers by following standard scripts
- Handling customer queries, objections and rebuttals
- Updating customer account status
Qualification
- Bachelor's degree in commerce or business administration
- Working knowledge of SAP, S4HANA
- Excellent communication skills (Verbal and Writing)
- B2B collection experience in UK market
- Skilled in MS Excel and other related applications
- Skilled in different methods and techniques for negotiating payment terms with customers
- Knowledge of different types of queries regarding payments and standard responses to them
- Familiar with standard methods to obtain financial information from customers
- Proficiency in dealing with different types of non-payments and related problems