Remote Customer Support Specialist

2 weeks ago


ajmer, India beBeeTelecommunications Full time

Job OverviewWe are seeking a skilled professional to provide expert online support to our customers in the Australian market. This role involves timely updates on customer complaints via our ticketing tool or other systems, as advised by management.The ideal candidate will have excellent English speaking and writing skills, with good knowledge of electrical and electronic products, particularly solar inverters and power electronics. They should also be able to conduct periodic product training for customers and in-house engineers.Key Responsibilities:Provide online telephonic support to customer technical queriesUpdate customer complaints in a timely mannerConduct product training for customers and in-house engineersRequirements:Bachelor's degree in Electrical, Electronics, or Telecommunication EngineeringGood knowledge of power electronics, solar inverters, PV module fundamentals, and solar power plantsProfessional English communication skillsPreferably experience in handling solar string invertersPreferences:Candidates from Navi Mumbai, Thane, Kalyan, DombivaliCandidates who can join within 15 days



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