Transformational Engineering Management Lead

Job Title: Transformational Engineering Management LeadJob DescriptionA strategic leader is required to drive the transformation of Genpact under GenpactNext by leading the shift to Agentic AI Solutions. This involves redefining how value is delivered to clients through domain-specific, autonomous systems.The successful candidate will oversee the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines. They will also be responsible for ensuring alignment with strategic goals and delivering exceptional client value.Key Responsibilities:Enterprise Strategy & Design: Shape operating models, roles, and governance for AO at scale.Roadmap Execution: Define and execute the AO roadmap to transition approximately 95,000 Full-Time Equivalents (FTEs) from DO to AO.Financial Partnership: Collaborate with COOs and CFOs to deliver AO's contribution to segment Annual Recurring Revenue (ARR), margin expansion, and revenue per headcount.Commercial Value Proposition: Translate operational outcomes into commercial value propositions for clients and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered.Responsibilities Continue:Delivery Readiness & Client Success: Drive AO-led delivery efficiency and business outcomes in designated accounts.Efficiency and Outcomes: Partner with segment COOs to integrate Agentic solutions into delivery frameworks, ensuring over 90% of revenues transition into AO by 2026.Quality Assurance: Institutionalize Agentic Quality Assurance (QA) and governance frameworks like Delivery Quality Index (DQI) for Digital Operations.Hybrid Model Delivery: Ensure seamless delivery in hybrid models (human + AI workforce) with consistent client experience and value realization.Performance Scorecard: Establish an AO Performance Scorecard and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered to clients.Governance and Reporting: Govern AO adoption through clear checkpoints, risk controls, and Board/GLC reporting.Further Responsibilities:Change Leadership: Lead the Change Management function to drive mindset, process, and culture shifts across Genpact and client ecosystems.Collaboration with GDC Leads: Collaborate with Global Delivery Center (GDC) leads to integrate AO into scaled delivery hubs.Adoption of Agentic-first Practices: Lead the adoption and internalization of Agentic-first ways of working.Additional Responsibilities:Customer Experience & Value: Oversee the Agentic Customer Experience (ACE) function and ensure adoption frameworks drive measurable value for clients.Outcome Tracking: Track and report outcomes across delivery excellence (Stability + Client Outcomes), efficiency, effectiveness, and client satisfaction.Compliance Goals: Ensure over 85% compliance on Delivery Quality Index (DQI) across AO accounts by 2026.Best Practices Establishment: Establish AO best practices and playbooks, embedding continuous improvement across service lines.Transition Planning: Partner with vertical COOs on transition planning, stable delivery, and AO adoption KPIs (NPS, responsiveness, predictability).Last Responsibilities:Responsible & Sustainable AO: Partner with the Head of Responsible AI to embed compliance, ethics, and observability into operations.Scalable Practices: Ensure scalable, resilient, and future-ready AO practices aligned with regulatory standards.Talent Development:Talent & Capability Build: Build a global AO talent strategy with new role archetypes (e.g., AI Trainer, Workflow Designer, Evaluation Specialist).Career Pathways Development: Develop career pathways, certifications, and rotation models to ensure workforce readiness.Risk Management:Risk & Compliance Leadership: Anticipate and manage risks (e.g., compliance gaps, client adoption challenges, workforce displacement issues).Proactive Frameworks: Establish proactive risk mitigation frameworks in collaboration with Responsible AI and Legal/Compliance teams.Thought Leadership & Influence: Represent Genpact externally at client forums,