The Hird | Customer Service Representative | india

1 month ago


india The Hird Full time

Functional Title - Customer Service Associate


Work Location - Malad , Mumbai


Pay Package - Upto 25K


Process - International Voice – Banking & Cards (US and Australia process)


Interview Sequence - HR – V&A -OPS


Job Responsibility -

  • Handle customer interactions daily with 0 availability time
  • Ensure SLAs are met consistently at individual and team level.
  • Meet and exceed all performance thresholds.
  • Focus on Key KPI's like RSAT, AHT and customer experience.
  • Constantly remain abreast with new changes
  • Implement feedback and corrective actions to avoid repeat instances


Skills Required -

  • Excellent Communication Skills (Prior experience in contact center is not mandatory)
  • Strong Team Player
  • Strong Domain Knowledge Preferred
  • Strong feedback implementation skills
  • Possess Positive attitude and know to promote brand value.
  • Ability to work in any shifts, majority being night and midnight shifts


Specifications -

  • Open to all available shifts, staggered shifts, working on weekends, 6 days working if need arises.
  • 9 hours of productive on call taking time per shift a day
  • Self-motivated with leadership qualities


Qualification -

  • Graduate and above with minimum 9 months and maximum 10 years of experience in the contact center industry.
  • HSC with minimum of 18 months and maximum of 10 years’ experience in the contact center industry


  • India The Hird Full time

    About the RoleWe are seeking a skilled Chartered Accountant Direct Taxation to join our team at The Hird. In this role, you will be responsible for independently compiling data required for various tax compliance purposes.The ideal candidate will have excellent analytical skills, enabling them to review and analyze data to support senior decision-making....


  • India The Hird Full time

    We are looking for a highly skilled Cloud Infrastructure Transformation Expert to join The Hird team.The role involves collaborating with customers to understand their high-level application requirements and translating them into lower-level cloud constructs using the DuploCloud platform.This includes post-deployment support, implementing central logging,...


  • India The Hird Full time

    Job OverviewThe Hird is seeking a highly skilled Chief Software Architect to lead our cloud and middleware efforts. As a key member of our team, you will be responsible for providing technical expertise in java and middleware areas necessary for product development and implementation.


  • India The Hird Full time

    The Hird is seeking a highly skilled Senior Payroll Implementation Specialist to join our team in Europe. This exciting opportunity will allow you to utilize your expertise in SAP S4 HANA Payroll Implementation and end-to-end project management to drive the implementation of our payroll system.As a Senior Payroll Implementation Specialist, you will be...


  • India The Hird Full time

    Functional Title - Customer Service Associate Work Location - Malad , Mumbai Pay Package - Upto 25K Process - International Voice – Banking & Cards (US and Australia process) Interview Sequence - HR – V&A -OPS Job Responsibility - Handle customer interactions daily with 0 availability time Ensure SLAs are met consistently at...


  • india The Hird Full time

    Complete knowledge of full play of security components including Firewall, IPS, proxy, reverse proxy, GLB etc. Concepts and working of each of these components. Application and network load balancer. VPN architectures. Identity access management and single sign on functionalities Hardening of servers, compute , storage and network elements Vulnerability...


  • india The Hird Full time

    Complete knowledge of full play of security components including Firewall, IPS, proxy, reverse proxy, GLB etc.Concepts and working of each of these components. Application and network load balancer.VPN architectures. Identity access management and single sign on functionalitiesHardening of servers, compute , storage and network elements Vulnerability...


  • india The Hird Full time

    Complete knowledge of full play of security components including Firewall, IPS, proxy, reverse proxy, GLB etc. Concepts and working of each of these components. Application and network load balancer. VPN architectures. Identity access management and single sign on functionalities Hardening of servers, compute , storage and network elements Vulnerability...


  • India The Hird Full time

    The Hird is seeking a highly skilled Senior Regulatory Affairs Specialist to join our team in a remote location. This role offers a competitive salary of up to 19 LPA, with an estimated average annual compensation of 18.5 LPA.About the Role:We are looking for a seasoned professional with extensive experience in regulatory affairs and medical writing. As a...


  • india The Hird Full time

    Must-Have Knowledge of above-mentioned Technologies Willing to learn and pilot innovations independently with minimal hand holding Good analytical abilities Good Communication skills Role descriptions / Expectations from the Role To provide technical expertise in java and middleware areas necessary for the product development and implementations. ...


  • india The Hird Full time

    Must-Have Knowledge of above-mentioned Technologies Willing to learn and pilot innovations independently with minimal hand holding Good analytical abilities Good Communication skills Role descriptions / Expectations from the Role To provide technical expertise in java and middleware areas necessary for the product development and implementations. ...


  • India The Hird Full time

    Company OverviewThe Hird is a leading MNC with a strong presence in Gurugram.Job DescriptionWe are seeking a highly skilled Project Manager to join our team in Gurugram. As a Project Manager, you will be responsible for managing project tasks to meet goals and deadlines, controlling changes to scope, schedule, and costs, and aligning team and stakeholders by...


  • india The Hird Full time

    We are looking for a DevOps Engineer with a demonstrated background in cloud deployments.The role involves understanding the customer’s high level application and translating it into lower-level cloud constructs, followed by executing that implementation using the DuploCloud platform.This include Post-deployment support, other aspects of cloud operations...


  • india The Hird Full time

    We are looking for a DevOps Engineer with a demonstrated background in cloud deployments. The role involves understanding the customer’s high level application and translating it into lower-level cloud constructs, followed by executing that implementation using the DuploCloud platform. This include Post-deployment support, other aspects of cloud operations...


  • india The Hird Full time

    We are looking for a DevOps Engineer with a demonstrated background in cloud deployments. The role involves understanding the customer’s high level application and translating it into lower-level cloud constructs, followed by executing that implementation using the DuploCloud platform. This include Post-deployment support, other aspects of cloud operations...


  • India The Hird Full time

    Job Title: Editorial Content SpecialistAbout The HirdThe Hird is a dynamic organization seeking an experienced Editorial Content Specialist to join our team. In this role, you will play a critical part in ensuring the accuracy, clarity, and compliance of content while collaborating with stakeholders to deliver high-quality outputs.Salary InformationWe offer...


  • India The Hird Full time

    Job DescriptionWe are seeking an experienced Cloud Security Architect Lead to join our team at The Hird. As a key member of our security team, you will be responsible for designing and implementing secure cloud-based systems and architectures.Key Responsibilities:Design and implement secure cloud-based systems and architecturesDevelop and maintain security...

  • The Hird | Copyeditor

    3 weeks ago


    india The Hird Full time

    Job Title: Copy Editor Job Description:As a Copy Editor, you will play a critical role in ensuring the accuracy, clarity, and compliance of content while collaborating with stakeholders to deliver high-quality outputs.Key Responsibilities:Review content for grammar, punctuation, style, clarity, scientific accuracy, and language consistency.Demonstrate...

  • The Hird | Copyeditor

    3 weeks ago


    india The Hird Full time

    Job Title : Copy Editor Job Description : As a Copy Editor , you will play a critical role in ensuring the accuracy, clarity, and compliance of content while collaborating with stakeholders to deliver high-quality outputs. Key Responsibilities : Review content for grammar, punctuation, style, clarity, scientific accuracy, and language consistency....


  • india The Hird Full time

    Hi Applicants,Hope you are doing well !!We are hiring for one of the leading MNC for the role of Project Manager for Gurugram location.Role : Project CoordinatorExperience : Minimum 2.5 YearsSalary : Upto 8 LPANotice Period : Immediate JoinersShift : US ShiftLocation : Sector 48, GurugramProject Management SkillsDemonstrate A-level knowledge of the Project...