Service Excellence Professional

1 week ago


tiruppur, India beBeeCustomerSupport Full time

We are seeking dedicated individuals to fill the role of Customer Service Representative. This position will play a vital part in ensuring high levels of customer satisfaction.Key Responsibilities:The selected candidate will handle inbound and outbound calls to address customer queries and concerns.Provide accurate information regarding insurance policies, premium calculations, and policy status.Evaluate and resolve issues efficiently, escalating unresolved queries to internal teams as necessary.Maintain accurate customer records by updating information in the CRM system.Foster strong relationships with customers through professional communication and problem-solving skills.Achieve daily, weekly, and monthly targets set by the team lead.Excellent verbal and written communication skills in English and Hindi.Possess the ability to manage multiple tasks efficiently and effectively.Basic computer knowledge and proficiency in MS Office and email applications.Demonstrate patience and empathy when dealing with difficult or irate customers.Prior experience in a call center or customer support environment is preferred but not mandatory.Candidates with both freshers and experienced backgrounds are encouraged to apply.Minimum educational requirement: Graduate degreeBenefits:Salary package negotiable based on qualifications and experience



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