SAP Service Delivery Specialist

2 weeks ago


Tirupati, India beBeeServiceManagement Full time

SAP Service Management Functional JobIn the realm of SAP S/4HANA, Service Management is a pivotal component in customer management. We are seeking a skilled professional with experience in managing service processes including:Creating and tracking notifications for complaints, service requests, and detected problems.Prioritizing and classifying notifications for efficient management.Creating and managing service orders to plan and execute interventions.Tracking the status of service orders, resources used, and associated costs.Monitoring stock movements and replenishment levels.On-site intervention planning, including technician and equipment management.Tracking interventions in real-time and adjusting schedules if necessary.Creating and managing service contracts, including conditions, SLAs, and billing terms.Monitoring contract compliance and managing renewals.Billing management for services rendered, including invoice generation based on interventions and parts used.Integration with SAP FI for payment and accounts receivable management.Reporting and analysis tools to monitor service performance.Generating customized reports to monitor KPIs and SLAs.Knowledge of integration between CS and PM modules.The ideal candidate should have hands-on experience with SAP CRM Service module handling customer interactions, including case management, service requests, and scheduling service engineers. Experience with S/4 HANA is mandatory, and exposure to Fiori is beneficial.



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