Customer Support Executive
1 week ago
Company DescriptionCookd is a digital-first FMCG brand that's reimagining how India cooks. We create smartfood innovations like All-in-One Masala Mixes developed by professional chefs anddeliver to customers across the world. We make cooking easy, quick, and delicious,giving every kitchen the upgrade it deserves.Now, we are expanding our business further and therefore, we are open to onboardingone customer success manager, who is passionate to serve the customers and hungry togrow in the career very fast and ready to learn a lot for that growth.Qualifications• 3 to 5 years of customer handling experience.• Excellent verbal and written English communication skills.• Strong customer-handling and problem-solving abilities.• Ability to multitask and manage time-sensitive responsibilities (e.g, Customerresponse, COD allocations, pending orders).• Familiarity with CRM systems, e-commerce platforms, and courier partnerdashboards.• Positive attitude, empathy, and customer-first approach.• Graduation.Roles and Responsibilities• To ensure all Cookd existing and potential customers are getting the bestcustomer experience.• To ensure all customer experiences KPI's like timely product delivery, timelycustomer query resolutions are maintained.• To coordinate with cross-functional teams, like the supply chain, LMD team, &sales and marketing team, to ensure the best customer experience.• To ensure the customer happiness team is achieving all their targets with respectto customer experience.• To ensure to build of the best framework, tech, processes, dashboards & KPItrackers to achieve maximum productivity from the team on customer experience.• To ensure COD order confirmations, NDR callings, chat and email queryresolutions, RTO closures, social media query resolutions & Abandoned Cartsclosures TAT are maintained.
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Customer Support Executive
4 weeks ago
Alappuzha, India Atrangi Studio Full timeCompany Description Atrangi Studio is a home decor and lifestyle brand specializing in handcrafted items. We are building a platform of quintessential decor products representing the rich craft heritage of India. Website : Instagram : Location : Gurugram, Delhi NCR, India Time : 10 am-6:30 pm Experience : Freshers & Experienced - Both can apply Email : Role...
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Customer Support Specialist
2 weeks ago
alappuzha, India beBeeCustomerSupport Full timeCustomer Support Specialist OpportunityWe are seeking an experienced professional to deliver exceptional customer service and support our clients' needs.Responsibilities:Respond to customer inquiries via various channels, providing timely and effective solutions to resolve issues.Maintain accurate records of customer interactions in our CRM...
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Customer Support Specialist
6 days ago
alappuzha, India beBeeCustomerSupport Full timeAre you a people person with excellent communication skills? Do you enjoy helping others and resolving issues? If so, we may have the perfect role for you!About the RoleWe are looking for a Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for handling customer inquiries, providing product...
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Customer Support Associate
2 weeks ago
alappuzha, India beBeeCustomerSupport Full timeJob Title: Customer Support AssociateAbout the Role:We are seeking a highly skilled and motivated customer support associate to join our team. The ideal candidate will be responsible for providing exceptional customer service to our clients through various communication channels.The successful candidate will have excellent problem-solving skills, strong...
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Customer Support Expert
1 week ago
alappuzha, India beBeeTechnical Full timeTechnical Support Specialist RoleWe are seeking a skilled professional to provide top-notch technical assistance to enterprise customers after platform deployment. Your primary focus will be on troubleshooting issues related to current configurations and resolving technical problems efficiently.Serve as a primary escalation point for customer-reported...
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Customer Support Experience Manager
2 weeks ago
alappuzha, India beBeeIncident Full timeAre you ready to revolutionize customer support and take your career to the next level? As a seasoned incident manager, you have the unique opportunity to drive legendary support experiences that delight customers and deepen their loyalty to our brand.We're seeking a highly experienced professional to join our Customer Support Services team. This dynamic...
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Reservations Customer Support Specialist
1 week ago
alappuzha, India beBeeCustomerSupport Full timeCustomer Service RepresentativeWe are seeking a highly skilled Reservation Support Specialist with excellent communication skills to deliver exceptional guest experiences.This is a remote position requiring strong customer service skills, a proactive approach, and a commitment to resolving issues efficiently.Process refund requests and resolve billing...
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Customer Support Professional
1 week ago
alappuzha, India beBeeCustomerService Full timeCustomer Service Role OverviewWe are seeking results-driven professionals to fill the Customer Service Representative position.The ideal candidate will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer calls, emails, and chats in a courteous and knowledgeable...
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alappuzha, India beBeeCustomer Full timeJob Title: Customer Support Associate - Travel ProcessLocation: Remote (India)About Us:We provide world-class flight booking and customer support services for international travelers. We are expanding our remote operations and seeking talented individuals across India to join our team.Key Responsibilities:Handle inbound/outbound calls and assist customers...
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customer support operations
5 days ago
Alappuzha, India MyRemoteTeam Inc Full timeWe're Hiring: Senior Support Professional – Utilities / Energy Sector (AI Model Evaluation) 🚀We are looking for an expert in Utilities/Energy sector customer support operations to help validate and optimize AI models for a major utilities provider. If you have experience in customer support for energy companies and are passionate about ensuring AI...
