Agent Productivity Specialist
9 hours ago
Job Title : Agent Productivity Specialist
Location : Remote (If Local to Hyderabad, it will be WFO)
Duration : Contract position (with possible extension)
Required skills: ServiceNow, ITSM, ITAM, ITOM, Automation tools, Agile methodology.
Job Description
We are seeking a dynamic and results-oriented Agent Productivity Specialist to enhance the efficiency and effectiveness of our IT agent and operator teams. The ideal candidate will possess a deep understanding of IT agent roles, workflows, and challenges, coupled with a strong technical proficiency in ServiceNow. This role requires a keen eye for process improvement, a passion for automation, and a commitment to delivering exceptional agent experiences.
Responsibilities:
Conduct in-depth analysis of agent and operator workflows to identify pain points, inefficiencies, and opportunities for automation.
Design and implement innovative solutions leveraging ServiceNow platform capabilities, including UI Builder, JavaScript, and Seismic framework, to streamline agent tasks and improve overall productivity.
Develop and maintain agent-facing tools and dashboards to provide real-time insights and support decision-making.
Collaborate with IT teams to understand their needs and translate them into actionable requirements.
Provide ongoing training and support to agents on new tools and processes.
Measure and analyze the impact of implemented solutions on agent productivity and customer satisfaction.
Stay up-to-date with industry trends and best practices in agent productivity and automation.
Preferred Qualifications:
Experience with ITSM, ITOM, and ITAM frameworks (ITIL, SIAM).
Knowledge of workflow automation tools and platforms.
Experience with Agile methodologies.
-
Agent Productivity Specialist
24 hours ago
Delhi, India PivoTDive Full timeJob Title : Agent Productivity SpecialistLocation : Remote (If Local to Hyderabad, it will be WFO)Duration : Contract position (with possible extension)Required skills: ServiceNow, ITSM, ITAM, ITOM, Automation tools, Agile methodology.Job DescriptionWe are seeking a dynamic and results-oriented Agent Productivity Specialist to enhance the efficiency and...
-
Telesales Agent
4 months ago
Delhi, Delhi, India Influennz Clinic Full time**Job Overview**: We are currently seeking a skilled and motivated Telesales Agent to join our team. As a Telesales Agent, you will be responsible for promoting our clinic's services and products over the phone. Your primary objective will be to generate leads, schedule appointments, and achieve sales targets. This role offers a competitive salary along with...
-
Telesales Agent
3 months ago
Delhi, Delhi, India Proedge Associates India Private Limited Full timeA tele sales Agent is responsible for gathering leads and producing sales by speaking with prospective and current customers over the phone. Their duties include gathering information from the target market, following up with customers to provide new products or services and documenting customer feedback for follow-up actions. **Telecaller Duties And...
-
Dentist-Product Specialist
2 weeks ago
Delhi, India Dentalkart Full timeJob Description: Product SpecialistPosition: Product SpecialistLocation: DelhiCompany: WaldentType: Full-timeWorking days : 6Waldent is a leading provider of dental equipment and materials, offering a wide range of products, including intraoral cameras, radiology equipment, dental materials, and high-speed and slow-speed handpieces. With a commitment to...
-
Dentist-Product Specialist
2 weeks ago
Delhi, India Dentalkart Full timeJob Description: Product SpecialistPosition: Product Specialist Location: Delhi Company: Waldent Type: Full-timeWorking days : 6Waldent is a leading provider of dental equipment and materials, offering a wide range of products, including intraoral cameras, radiology equipment, dental materials, and high-speed and slow-speed handpieces. With a commitment to...
-
Dentist-Product Specialist
2 weeks ago
Delhi, India Dentalkart Full timeJob Description: Product Specialist Position: Product Specialist Location: Delhi Company: Waldent Type: Full-time Working days : 6 Waldent is a leading provider of dental equipment and materials, offering a wide range of products, including intraoral cameras, radiology equipment, dental materials, and high-speed and slow-speed handpieces. With a...
-
Product Specialist
24 hours ago
Delhi, India Pidilite Industries Limited Full timeCORE RESPONSIBILITIES- Drive Product Innovation funnel- Product Development in co-ordination with Italy, PIL R&D and other PIL subsidiaries.- Creating Product Modules, Product Demos, Audio visuals and other Marketing Tools- Competition Benchmarking with respect to Technical evaluation and pricing.- Managing product profitability by timely interventions wrt...
-
Travel Agent
4 weeks ago
Delhi, Delhi, India Career Creed HR Services Pvt Ltd Full time**Travel Agent**: **Responsibilities**: - Outbound Calls : Promote and sell travel packages through outbound calls to individuals and businesses. - Lead Generation : Identify and qualify leads from various sources, including online inquiries and referrals. - Customer Interaction : Understand customer travel needs and provide tailored recommendations. -...
-
Product Marketing Specialist
1 week ago
Delhi, India Webware.ai Full timeCompany Description Webware.Ai is a leading provider of AI digital marketing solutions for small businesses aiming to establish and grow their online presence. Trusted by over 4000 businesses across 400 cities in North America, our comprehensive AI-powered toolkit helps businesses succeed in the digital age and gain more new and repeat business. With...
-
Life Insurance Agent
3 months ago
Delhi, India LIC Full timeCompany Description LIC is a state-owned public sector life insurance corporation and the largest financial institution and life insurance organization in India. With its central office in Mumbai, LIC has 8 zonal offices, 109 divisional offices, 2048 fully computerized branches, and 992 satellite offices in rural areas. Established in 1956, LIC has played a...
-
Product Marketing Specialist
3 weeks ago
delhi, India Webware.ai Full timeCompany DescriptionWebware.ai is a leading provider of AI digital marketing solutions for small businesses aiming to establish and grow their online presence. Trusted by over 4000 businesses across 400 cities in North America, our comprehensive AI-powered toolkit helps businesses succeed in the digital age and gain more new and repeat business. With...
-
Distributor - Independent Agent
4 months ago
New Delhi, India Hytorc Full time**Distributor - Independent Agent**: New Delhi, Delhi, India **_ HYTORC is the worldwide leader in industrial bolting solutions. Our mission is to optimize safety, quality and schedule, in industrial bolting through innovative solutions and an unyielding commitment to world class customer service. With over 55 years of experience focused entirely on...
-
Post Production Specialist
3 weeks ago
Delhi, India Avenir Design Studio Full timeCompany Description Avenir Design Studio is a leading multimedia services provider based in New Delhi, India. We offer high-quality 3D Architectural Rendering, Architectural Visualizations, 3D Animation, AR/VR Services, Our knowledgeable management team, comprised of architects, engineers, programmers, and CG artists, ensures fast and top-notch services...
-
Post Production Specialist
4 days ago
delhi, India Avenir Design Studio Full timeCompany Description Avenir Design Studio is a leading multimedia services provider based in New Delhi, India. We offer high-quality 3D Architectural Rendering, Architectural Visualizations, 3D Animation, AR/VR Services, Our knowledgeable management team, comprised of architects, engineers, programmers, and CG artists, ensures fast and top-notch services...
-
Post Production Specialist
3 weeks ago
Delhi, India Avenir Design Studio Full timeCompany DescriptionAvenir Design Studio is a leading multimedia services provider based in New Delhi, India. We offer high-quality 3D Architectural Rendering, Architectural Visualizations, 3D Animation, AR/VR Services, Our knowledgeable management team, comprised of architects, engineers, programmers, and CG artists, ensures fast and top-notch services for...
-
Post Production Specialist
4 days ago
delhi, India Avenir Design Studio Full timeCompany DescriptionAvenir Design Studio is a leading multimedia services provider based in New Delhi, India. We offer high-quality 3D Architectural Rendering, Architectural Visualizations, 3D Animation, AR/VR Services, Our knowledgeable management team, comprised of architects, engineers, programmers, and CG artists, ensures fast and top-notch services for...
-
Call Centre Agent
4 months ago
Delhi, Delhi, India Serene Roots pvt ltd Full timecall center agents, highlighting your unique company culture and working environment. This is your opportunity to set your company apart from competing job listings and sell yourself to job seekers before you get into the call center duties and responsibilities. Call Center Agent Job Responsibilities: Obtains client information by answering telephone calls;...
-
Calling Agent
2 days ago
Gandhi Nagar, Delhi, Delhi, India LTP KIDS WEAR Full timeDynamic and enthusiastic Calling Agent to join our team at LTP Kids wear located in Gandhi Nagar. As a Calling Agent, you will play a vital role in our customer relations department, interacting with clients and potential customers to promote our brand and products. **Responsibilities**: 1. Make outbound calls to existing and potential customers to...
-
Life Insurance Agent
3 months ago
Delhi, India OM Sai Management Consulting Services Full time**Job Location - South Delhi, East Delhi, North Delhi, West Delhi.** **Life Insurance Agent Responsibilities**: - Provide advice to clients and recommend insurance products. - Provide intermediary services between insurance companies and clients. - Provide good customer service to maintain and retain clients. - Expand customer base. - Interview prospective...
-
Dentist-Product Specialist
2 weeks ago
New Delhi, India Dentalkart Full timeJob Description: Product SpecialistPosition: Product Specialist Location: Delhi Company: Waldent Type: Full-timeWorking days : 6Waldent is a leading provider of dental equipment and materials, offering a wide range of products, including intraoral cameras, radiology equipment, dental materials, and high-speed and slow-speed handpieces. With a commitment to...