Patient Care Facilitator

2 weeks ago


vadodara, India beBeePatientCare Full time

Job Summary:We are seeking a Patient Care Facilitator, an exceptional professional who will provide top-notch customer service, maintain accurate records, and drive patient satisfaction.Key Responsibilities:Deliver exceptional customer service through phone calls, inquiries, issue resolution, and customer feedback management.Maintain accurate customer records in our CRM system, meet customer service targets, and communicate customer feedback to the management team.Provide empathetic, active listening, and professional communication with patients via phone, email, and chat.Identify customer concerns, find effective solutions, and aim for first-contact resolution while adhering to company policies and guidelines.Requirements and Qualifications:Maintain deep product knowledge to answer customer queries and provide accurate recommendations.Accurately record customer interactions, transactions, and issues in the CRM system.Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.Benefits:Opportunity to develop and grow with our organizationCollaborative and dynamic work environmentOngoing training and development opportunitiesChance to make a meaningful impact on customer satisfactionWhat We Offer:Professional growth and development opportunitiesA collaborative and dynamic work environmentComprehensive training and onboarding programCompetitive compensation package



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