Quality Assurance Specialist

2 weeks ago

tumakuru, India beBeeQuality Full time

Our Organization is seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our quality assurance process, you will be responsible for ensuring the highest level of quality in our customer interactions.The ideal candidate will have a proven track record of success in a similar role, with excellent analytical and problem-solving skills. You will be responsible for auditing calls, validating membership sales, providing voice and speech training to new hires, and preparing comprehensive audit dashboards for management.Key Responsibilities:Validating the accuracy of appointments booked by the back-office teamPerforming call audits of the back-office agentsConduct voice and speech training for new joiners specifically for the US Outbound Voice ProcessMonitoring progress during nesting/pilot phase and providing feedback for improvementAuditing membership sales complianceMaintaining and sharing audit dashboards and performance reports with operations leadership teamRecommending action-based improvements based on audit findingsRequired Skills and Qualifications:To be successful in this role, you will need to possess:5+ years of experience as a Quality Analyst/Auditor in a call center, preferably HVAC or service-based domainsHands-on experience using Rilla, JustCall, Dialpad, or similar call audit toolsKnowledge of performance metrics such as CSAT, FCR, AHT, and QA compliance scoreExposure to CRM systems used in service industries (e.g., ServiceTitan, Zoho, Salesforce)Proficient in Excel/Google Sheets and dashboard preparation for performance reportingStrong understanding of sales processes and service standardsExcellent communication skills – written and verbalStrong analytical skills and attention to detailAbility to work independently with minimal supervisionBenefits:As a Quality Assurance Specialist, you can expect:A challenging and rewarding role that offers opportunities for growth and developmentA collaborative and dynamic work environmentFlexible working arrangements, including remote work optionsCompetitive compensation packageOpportunities for professional development and continuing educationInterested?If you are a motivated and experienced Quality Assurance professional looking for a new challenge, please submit your application today.

  • Senior Quality Assurance Specialist

    6 days ago

    tumakuru, India beBeeQualityAssurance Full time

    Job Title: Senior Quality Assurance SpecialistWe are seeking a skilled Senior Quality Assurance Specialist to lead our quality assurance team and ensure the highest level of quality for our users.Leverage your expertise in test automation strategies to drive efficient regression and performance testingDevelop and implement QA processes across multiple...

  • Quality Assurance Specialist

    2 weeks ago

    tumakuru, India beBeeSoftwareTesting Full time

    Quality Assurance SpecialistWe are looking for a skilled Quality Assurance Specialist to join our team. As a member of our multidisciplinary team, you will play a crucial role in building next-generation software products and solutions.Key Responsibilities:Collaborate with cross-functional teams to design, develop, and test high-quality software...

  • Quality Assurance and Process Improvement Specialist

    2 weeks ago

    tumakuru, India beBeeQuality Full time

    Quality Assurance Specialist Job DescriptionJob Title: Quality Assurance SpecialistJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for conducting quality assurance call and/or process reviews for all departments, identifying training needs, developing and implementing...

  • Software Quality Assurance Specialist

    2 days ago

    tumakuru, India beBeeSoftware Full time

    Job Title: Software Quality Assurance SpecialistDescriptionWe are seeking a highly skilled Software Quality Assurance Specialist to join our team and contribute to the development of next-generation software products.The successful candidate will participate in a fully agile development process, reviewing and analyzing system specifications and requirements,...

  • Quality Assurance Specialist

    4 days ago

    tumakuru, India beBeeQualification Full time

    Role OverviewAt the forefront of digital innovation, we're dedicated to delivering seamless system integration. As a Quality Assurance Specialist, you'll spearhead test case design and execution, manual testing, and API testing to guarantee unparalleled performance.Design and execute comprehensive test cases with meticulous attention to detailPerform...

  • Quality Assurance Specialist

    2 weeks ago

    tumakuru, India beBeeAutomation Full time

    Job Opportunity:We are seeking a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will have experience in test automation within Continuous Integration and Continuous Deployment environments.Key Responsibilities:Develop and execute automated test cases for APIs, frontend, and system components.Design and implement functional...

  • Assurance Quality Specialist

    1 week ago

    tumakuru, India beBeeQuality Full time

    Job Title: Assurance Quality SpecialistJob Description:This is a professional position responsible for conducting quality assurance reviews and calls to ensure compliance with established standards.Responsibilities:Perform regular quality assurance checks on all departments to identify areas of improvement.Collaborate with employees to develop and implement...

  • Certified Quality Assurance Specialist

    1 week ago

    tumakuru, India beBeeQuality Full time

    As a Quality Assurance Specialist, you will be responsible for ensuring the reliability and performance of our trading platforms and financial applications. To achieve this, you will work closely with development teams to translate complex business requirements into robust testing solutions.The ideal candidate will have strong analytical skills, attention to...

  • AI Systems Quality Assurance Specialist

    1 week ago

    tumakuru, India beBeeSpecialist Full time

    AI Systems Quality Assurance SpecialistAs an AI systems quality assurance specialist, you will contribute to training and refining cutting-edge AI systems. The primary objective is to ensure that the developed AI systems meet the required standards and specifications.Develop rubrics to structure and address user needs effectively. This involves analyzing...

  • Quality Assurance Specialist

    4 weeks ago

    Tumakuru, India Altisource Full time

    Job Description This is not a manual or automation testing QA profile. Please read through the job description and apply. Perform quality assurance call and/or process reviews for all departments in Altisource Conduct ‘Process Refresher’ and ‘New Hire’ trainings with the employees Provide ongoing coaching and support to employees to strengthen...