Infrastructure Manager

Job Title: Technical Release Manager – Microsoft Ecosystem (Windows OS, M365, W365, Autopilot) Department: End User Computing (EUC) / IT Infrastructure Job Summary: We are looking for a detail-oriented and technically proficient Technical Release Manager to lead and coordinate release activities across the Microsoft EUC ecosystem , including Windows OS feature updates , Microsoft 365 , monthly patching , Cloud PC (Windows 365) , Autopilot deployments , and Application Lifecycle Management (ALM) releases. This role will be central to ensuring successful, secure, and well-governed releases to support both on-premises and cloud-first environments in a modern workplace strategy. Key Responsibilities: Release Planning & Governance Own and manage the full release lifecycle for: Windows OS Feature Updates (Semi-Annual Channel upgrades, servicing stack updates) Microsoft 365 Releases (Office apps, Teams, OneDrive, Outlook) Monthly Patching (Windows OS, M365, third-party apps) Windows 365 / Cloud PC service updates (image refresh, policy configuration, network policies) Autopilot Deployment Updates : Manage configuration profiles, Enrolment status pages, and ESP testing Coordinate release and validation of Autopilot device profiles and white-glove provisioning Application Lifecycle Management : New app rollouts, upgrades, deprecation, and compatibility testing across device estate Maintain a centralized release calendar , aligning with Microsoft release cadences and internal change windows. Conduct impact analysis, define success/rollback criteria, and ensure test coverage before go-live. Execution & Coordination Lead cross-functional coordination with EUC Engineering, App Owners, Security, Networking, and Support teams. Plan, schedule, and monitor phased rollouts (Pilot > Test > Production). Ensure all releases comply with Change Management procedures: RFC submission, CAB attendance, stakeholder communication, and user readiness. Track post-release performance, user impact, and incident trends for continuous improvement. Automation & Tools Leverage modern Microsoft tools and platforms for release execution: Microsoft Intune (Endpoint Manager) , MECM (SCCM) , Autopilot , WUfB Cloud PC Admin Portal , Windows Update Analytics , Endpoint Analytics ServiceNow , Jira , Confluence , Power BI for tracking and reporting Automate patching, application deployments, reporting, and compliance tasks where possible. Documentation & Communication Maintain comprehensive release documentation: runbooks, SOPs, rollback plans, FAQs. Publish regular release notes and internal communications on changes and upcoming releases. Track and report release KPIs: deployment success rate, rollback instances, ticket volumes, and SLA adherence. Qualifications & Skills: 5+ years of experience in Release Management, preferably in enterprise Microsoft environments. Deep technical understanding of: Windows OS update lifecycle Microsoft 365 desktop apps and service releases Windows Autopilot deployment and provisioning Windows 365 / Cloud PC configuration and user experience Intune / SCCM / Endpoint Analytics Familiar with Microsoft update channels (Monthly Enterprise, SAC, Current Channel). Experience with application packaging , version control, deployment testing, and ALM tools. Familiarity with ITIL release/change management, governance, and incident response processes. Strong scripting/automation knowledge (PowerShell is a plus). Preferred Certifications: Microsoft Certified: Endpoint Administrator Associate Microsoft Certified: Modern Desktop Administrator Associate Microsoft Certified: Windows 365 Fundamentals / Azure Administrator Associate ITIL v4 Foundation PMP / Agile / SAFe Certifications (Optional) Key Attributes: Strong coordination and multitasking capabilities Excellent communication with both technical and business stakeholders Highly organized, process-driven, and analytical Proactive problem-solver with a focus on minimizing risk and downtime Comfortable in hybrid and fast-evolving enterprise IT environments