Operations Project Lead

19 hours ago

bangalore district, India Worko Full time

This role is with a partner company, which is a fast growing co-working space Role Overview We are looking for a Head of Operations to work closely with the Co-Founder (COO) and take ownership of the end-to-end operational excellence. This role requires someone who understands the co-working / managed workspace business model, has hands-on experience with centre launches, and can act as the founder's strategic execution partner. This is a high-ownership, on-ground leadership role — not a back-office or coordination job. You will oversee design-to-handover execution for new centres, run operations across existing workspaces, and build processes that scale. Key Responsibilities Own the full project lifecycle: Design → Build/Execution → Procurement → Vendor Finalisation → Licensing/Readiness → Handover to Ops Coordinate between designers, contractors, vendors, and internal teams to deliver centres on time, on budget, and as per design spec Ensure all pre-handover audits, checklists, snag lists, and readiness parameters are signed off before go-live Oversee day-to-day operations across centres, ensuring seamless functioning and high service standards Build, refine, and implement SOPs, playbooks, workflows, and governance mechanisms that scale with growth Lead onboarding and offboarding of clients, ensuring smooth transitions and zero-hassle experience Work closely with the Facilities Manager to ensure smooth hard & soft services, preventive maintenance, vendor SLAs, and issue-free daily operations Manage relationships with building owners/landlords; handle escalations, negotiations, and building-related issues tactfully Partner with the Client Experience team to ensure consistent service quality, low escalations, and client satisfaction Hire, lead, and mentor operations executives, vendors, and support teams to maintain service excellence Maintain dashboards, business updates, and monthly reviews for founder visibility and decision-making Identify operational gaps, implement improvements, and drive efficiencies in cost, time, and service quality Requirements 3–7 years of experience in co-working / managed office operations, workspace launches, facility operations, or centre management Proven track record of launching new centres or managing large co-working spaces end-to-end Strong project management, vendor management, stakeholder handling, and multi-team coordination skills Ability to think like an entrepreneur — solve problems, take decisions, and run operations with ownership Excellent communication, people skills, and ability to present with clarity to founders and clients High execution bias — thrives in a fast-paced environment with minimal hand-holding Mandatory Requirements 3–7 years of experience in co-working / managed office operations, workspace launches, facility operations, or centre management Proven track record of launching new centres or managing large co-working spaces end-to-end Strong project management, vendor management, stakeholder handling, and multi-team coordination skills Ability to think like an entrepreneur — solve problems, take decisions, and run operations with ownership Excellent communication, people skills, and ability to present with clarity to founders and clients High execution bias — thrives in a fast-paced environment with minimal hand-holding

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