Customer Relationship Associate

10 hours ago

bangalore, India Gastronomix Full time

Important Note - This role requires travel within the city of Bangalore, at least two days a week


As Gastronomix, we are building a portfolio of street food brands aimed at providing delicious, affordable and hygienic food to our customers.


We are looking for a Customer Relationship Associate for our new and existing Franchise Partners. The person coming in needs to own the franchise outreach, onboarding and relationship management. You will be responsible for connecting and curating the leads being generated. You will also be required to look into maintaining a healthy relationship with the franchise partners once onboarded. You will report to the Head of Operations and work independently for this role. If you are looking for an exciting opportunity that will provide you with superfast growth, look no further


Responsibilities

  • Handle the inbound franchise prospect leads generated by the ongoing ad campaigns
  • Track the lead status and curate the list of leads to be passed on to the team for next steps
  • Maintain a connection with all the leads through the onboarding journey
  • Work on existing and new SOPs for maintaining healthy communications with all the franchise partners, existing and newly onboarded
  • Create monthly reports for sharing with franchise partners and track the performance of all outlets on visibility parameters
  • Ensure timely updates are shared with the franchise partners for outlet operations, campaigns and event promotions
  • Continuously work on improvements in the framework for engaging with franchise leads and partners


Qualifications

  • 1-3 years of work experience in CRM / Sales / Customer-facing job
  • Intermediate proficiency in computer usage – Excel
  • Fluency in English and Hindi is mandatory; Kannada/Telugu would be good to have
  • Must be ok with extensive travel within the city, 2 days a week

  • Customer Relationship Associate

    1 day ago

    Bangalore, India Gastronomix Full time

    Important Note - This role requires travel within the city of Bangalore, at least two days a week As Gastronomix, we are building a portfolio of street food brands aimed at providing delicious, affordable and hygienic food to our customers. We are looking for a Customer Relationship Associate for our new and existing Franchise Partners. The person...

  • Associate Relationship Manager

    1 day ago

    Bangalore, India SmartQ Full time

    About SmartQ: We go many miles beyond the F&B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable. In less than...

  • Associate Relationship Manager

    3 hours ago

    Bangalore, India SmartQ Full time

    About SmartQ: We go many miles beyond the F&B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable. In less than...

  • Associate Relationship Manager

    1 day ago

    Bangalore, India SmartQ Full time

    As Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety...

  • Associate Relationship Manager

    8 hours ago

    bangalore, India SmartQ Full time

    As Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety...

  • Associate - Customer Success (US)

    10 hours ago

    bangalore, India UrbanPiper Full time

    Associate - Customer Success (US)Bangalore About UrbanPiper: UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, UberEats, Deliveroo, Talabat, HungerStation,...

  • Customer Experience Associate

    1 week ago

    Bengaluru / Bangalore, Chennai, India beBeeCustomerExperience Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title:Customer Experience AssociateAre you passionate about delivering exceptional customer experiences?We are seeking a highly motivated and skilled Customer Experience Associate to join our team. In this role, you will be responsible for providing top-notch support to our customers, ensuring their needs are met and exceeded. If you have a passion for...

  • Customer Success Associate

    3 hours ago

    Bangalore, India Zarthi Full time

    About Zarthi: The name "Zarthi" is derived from "Sarthi," signifying a true partner to every business. Our aim is to deliver solutions that effectively address real business challenges and accelerate growth. We currently offer two core solutions: Zarthi for Services: This solution operates on a pay-as-you-use model , delivering defined...

  • Assistant Manager

    1 day ago

    Bangalore, India Ivy homes Full time

    WHO ARE WE? Welcome to the future of Real Estate Transactions! Ivy Homes is a realty tech start-up redefining how people buy and sell homes. The product is a merger of traditional real estate maturity and cutting-edge technology. With the power of machine learning and engineering, we have a unique advantage that no other company in real estate has. ...

  • Assistant Manager

    3 hours ago

    Bangalore, India Ivy homes Full time

    WHO ARE WE? Welcome to the future of Real Estate Transactions! Ivy Homes is a realty tech start-up redefining how people buy and sell homes. The product is a merger of traditional real estate maturity and cutting-edge technology. With the power of machine learning and engineering, we have a unique advantage that no other company in real estate has. ...