AI Strategist

1 week ago

kolkata, India beBeeArtificialIntelligence Full time

About noon, a leading digital products and services provider in the Middle East.We're building an ecosystem that powers everyday life across the region fast, scalable, and customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region.noon's vision: Every door, every day.Job Description:A seasoned professional with a proven track record of integrating AI solutions in large/complex organizations is sought after to drive major missions forward.The ideal candidate will play a crucial role in filling gaps between people, technology, and processes by embedding AI into all aspects of Customer facing channels. The goal is to develop world-class customer support operations with cutting-edge technology.In short, you'll own Consumer AI strategy for the group business spanning all customer touchpoints, craft strategies, and implement them.Key Responsibilities:Leverage data to identify key opportunities in specific domains such as productivity, retention & experience and propose suitable AI tools with measurable impactConceptualize and implement AI-powered workflows to reduce contact rate, handling time, and analyze customer sentiment for tailored resolutionCross-collaborate with different teams mainly technology, product, data engineering, business, and commercial to consolidate consumer insights into systems for decision-makingDevelop and implement Co-pilot for chat and inbound support leveraging insights from customer sentiments, pain points, customer profiles & knowledge base to craft instantaneous unique responses tailored to solve customer concernsUse data and summarization of past customer interactions to personalize customer experiences across different channelsUpskill the CS teams to familiarize and actively use AI capabilities including prompt construction and data interpretationPartner with L&D to create relevant courses and playbooksDesign a feedback loop between engineering, CS, and product teams to continuously evolve capabilitiesDefine and track key success metrics such as CSAT, Contact Deflection, AI Adoption, and Resolution RatesTurn success into stories, how AI helped business in streamlining support and its cost impactRequired Skills and Qualifications:Bachelor's degree in computer science or MBA from a top-tier institute or a professional course in AI from a recognized institution would be an advantage5-8 years of experience in Customer Success, Customer Experience, or Digital TransformationProven track record of integrating AI solutions in large/complex organizations with clear outcomesExcellent cross-functional communication - comfortable working with tech and non-tech teamsExcellent in analyzing complex, unorganized, and large database and storytellingProven ability to translate business and functional pain-points into clear AI/Tech solutionsBonus - Experience in SaaS, e-commerce, or high-growth tech environmentsWho Will Excel?We're looking for people with high standards, who understand that hard work matters.You need to be relentlessly resourceful and operate with a deep bias for action.We need people with the courage to be fiercely original.Readiness to adapt, pivot, and learn is essential.

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