Frontline Support Specialist

5 days ago


hyderabad, India beBeeCustomer Full time

Customer Experience Specialist OpportunityDeliver exceptional support to valued clients as a Customer Experience Specialist, providing meaningful solutions and professional service in a dynamic environment.This role offers more than just customer service—it's an opportunity to drive client satisfaction through efficient query resolution and tailored product recommendations.If you're passionate about delivering outstanding experiences, resolving queries efficiently, and collaborating with a diverse team, we'd love to meet you.Handle inbound and outbound calls professionally, empathetically, and efficiently.Resolve customer queries at the first point of contact wherever possible (First Call Resolution).Recommend relevant products and services aligned with customer needs.Stay informed on the latest products, services, policies, and system updates.Escalate issues effectively while taking full ownership of the customer journey.Uphold company values and contribute to a diverse, inclusive, and team-oriented culture.A calm, patient, and empathetic demeanor under pressure.Ability to work collaboratively within a team environment.Strong understanding of customer service metrics like CSAT, FCR, and call quality.A mindset focused on continuous learning and improvement.Be part of a global financial powerhouse that serves over 40 million customers in 63 countries.Work in a supportive and inclusive culture that champions career growth and internal mobility.Gain exposure to wealth and premier banking services, with opportunities to develop domain expertise.Enjoy a flexible working model and world-class employee benefits.Contribute to a workplace that celebrates diversity and empowers every voice.As a valued member of our team, you'll have access to ongoing training and development opportunities, ensuring your skills remain up-to-date and in-demand.Our commitment to inclusivity means everyone has a voice and feels valued for their contributions. We're dedicated to fostering a culture where differences are celebrated and teamwork thrives.



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