IVR Expert Consultant

1 week ago


shimoga, India beBeeConfiguration Full time

We are seeking a Talkdesk IVR expert to configure and enhance our workflows for a financial-services call center.Job DescriptionDesign and optimize Talkdesk IVR / Studio flows, including multi-level menu structures and dynamic routing.Configure queues, skills, ring-groups, callback flows, SLAs, and call-handling automation.Integrate Talkdesk with CRM / case-management systems (API, webhooks, data actions).Key ResponsibilitiesBuild workflows for financial-services use cases such as payments, claims, status updates, collections, and compliance routing.Implement call recording, consent prompts, regulatory messaging, and audit-ready routing.Requirements5+ years hands-on experience with Talkdesk IVR, Studio, routing, and CX platform configuration.Strong knowledge of call center operations, especially BFSI, collections, or financial-services environments.Experience with APIs, scripting, webhooks, and integrations (Talkdesk Data Actions).Expertise in call-flow logic, queue management, SLAs, and real-time metrics.What We OfferA fast-paced environment with opportunities for professional growth.Collaborative team with a passion for delivering high-quality results.A comprehensive benefits package.



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