Unlock Your Potential as a Communication Expert

1 week ago

lucknow, India beBeeCommunication Full time

Job Title: Communication CoachJob DescriptionWe are seeking a skilled professional to join our team in the capacity of a Communication Coach. The successful candidate will be responsible for delivering training programs and imparting knowledge on soft skills, voice, and accent.Develop and deliver comprehensive training sessions to enhance associates' soft skills, voice, and accent.Conduct refresher and update training on Communication, Soft Skills, Grammar, Syllable Stress, Voice Intonation.Maintain ongoing monitoring of associates' performance and track deviations from established standards.Drive continuous improvements by implementing refreshers tailored to meet Key Performance Indicators (KPIs).Regularly assess training needs to identify gaps in performance.Facilitate regular meetings and huddles with the team to gauge and improve performance.Track and ensure improvement of lower-performing associates.Lead internal audits on communications and soft skills.Successfully conduct Training Needs Identification (TNI) and Training Needs Analysis (TNA) on a monthly basis and address any loopholes in training.Deliver refresher sessions to newly hired agents on communication, soft skills, and cultural aspects.Publish a weekly dashboard with numbers of coaching sessions conducted and Root Cause Analysis (RCA).

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    lucknow, India beBeeCommunications Full time

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    lucknow, India beBeeInstructor Full time

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