Program Management Specialist

2 days ago

kollam, India beBeeCoordination Full time

Job OverviewThe Program Coordinator role involves ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams to guarantee a seamless learning experience.Key ResponsibilitiesLearner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience. Respond to learner inquiries via live chat, email, and phone calls, ensuring timely and accurate resolution of issues.Stakeholder Collaboration: Collaborate closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure alignment of deliverables, and identify areas for process improvement. Serve as a liaison between learners and internal teams, effectively communicating program updates and addressing learner concerns.Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process. Maintain up-to-date knowledge of our online programs and university partnerships to assist learners efficiently. Stay adaptable to process changes and work in a dynamic environment that requires flexibility and responsiveness.

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    kollam, India beBeeLeadership Full time

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    kollam, India beBeeVendorManagement Full time

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    kollam, India beBeeLearning Full time

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    kollam, India beBeeColdfusion Full time

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    kollam, India beBeeData Full time

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    kollam, India beBeeCloud Full time

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    kollam, India beBeeDataSpecialist Full time

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    kollam, India beBeeContent Full time

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    kollam, India beBeeArtificial Full time

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