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Reservation Specialist

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Job Position OverviewWe are seeking an exceptional Reservation Specialist to enhance our reservation services.Key Responsibilities:Process and handle refund requests in a timely mannerManage guest inquiries with professionalism and courtesyProvide personalized recommendations for local attractions and activitiesContinuously improve and optimize reservation processesEvaluate and ensure compliance with established company policies and proceduresEssential Requirements:Demonstrated excellent spoken English communication skillsStrong interpersonal and verbal communication abilitiesPrior experience working with reservation management software systemsWork Environment:A fast-paced, dynamic work environment with opportunities for growth and professional development.