OTC Collection Specialist

2 weeks ago


tamil nadu, India beBeeOTC Full time

Job Title: OTC Collection SpecialistThis role involves managing complex accounts and implementing strategies to collect overdue payments. The successful candidate will be responsible for ensuring timely debt recovery while adhering to defined processes and metrics.Main Responsibilities:Collection of all high-profile accounts in the portfolio following a defined collection strategy and accountability for aged receivables as per set metrics/SLAs.Implementation of service stops/remove stops according to process.Review of UMCC and on-account payments as per ICMP guidelines.Identification of potential write-offs for clearing aged debts.Accountability for debt and cash targets achievement on a quarterly/monthly basis.Timely and correct dunning process + handover of insolvent customers/customers unwilling to pay to legal collections.Detection and assistance for process improvement opportunities for collection + system improvements.Where technical knowledge gaps have been identified through the review process, the job holder will work with administrators and team leaders to aid in the closure of that gap.Responsible for new process implementation within the teams.Ensure adherence to process and strategies that will allow best-in-class results in a controlled environment.Requirements:A minimum of 2 years' experience within an OTC Collections team (Required).Should have a finance background. Preferably B.com and MBA (Finance) graduates.Excellent communication skill (Oral and written).Willingness to work in Night shift.Proven track record in meeting targets and SLAs.PC literacy, particularly in MS Office.Demonstrate a customer-focused orientation.Strong negotiation skills.Project methodology experience.Excellent analytical and problem-solving skills.



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