Guest Experience Specialist

7 days ago


rajahmundry, India beBeeHospitality Full time

**Reservation Expert Wanted**We are seeking an experienced Reservation Specialist with a strong understanding of US-based short-term vacation rentals. This is a remote position in India, requiring exceptional communication skills and a commitment to delivering outstanding guest experiences.This role involves processing refund requests, resolving billing discrepancies, and handling guest inquiries with empathy and professionalism.Process refund requests and resolve billing discrepancies in accordance with company policies.Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experience.Ensure full compliance with company policies and procedures.Key Competencies:Fluent spoken English with clear voice and US accent familiarity (mandatory).Strong communication skills and a customer-first approach.Experience using reservation software and PMS tools.Excellent organizational and multitasking abilities.Proactive problem-solving mindset.Requirements:Minimum 1 year of experience in customer service, BPO, hotels, or vacation rentals serving US clients (strongly preferred).Prior experience in reservations or sales is an added advantage.Work Details:Work Location: Remote (India)Shift: Night shift aligned with US time zonesIf you possess excellent communication skills, a passion for hospitality, and the ability to deliver a smooth guest experience, we invite you to apply.



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