Service Assurance Specialist

4 days ago


ajmer, India beBeeService Full time

Unlock new career opportunities as a key player in delivering exceptional service assurance.About the Role:We're seeking a Service Delivery Manager to own the key Service Delivery relationship and deliver excellence in service assurance.Liaise with internal technical staff on behalf of the client, ensuring seamless communication and top-notch service delivery.Main Responsibilities:Prepare and present client operational reporting to showcase performance metrics and trends.Ensure analysts meet Service Level Agreements (SLAs) and adhere to established procedures.Continuously improve operations and client engagement through data-driven insights and feedback.Requirements:A minimum of 5 years' experience in Service Management, preferably in a cybersecurity or SOC environment.Proven track record of delivering high-quality services and meeting SLAs.ITIL Service Management accreditation is highly desirable.



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