CyberArk PAM Administration

6 days ago

bangalore, India Tata Consultancy Services Full time

Role Summary: The CyberArk Administrator is responsible for day-to-day operational monitoring, account provisioning, access troubleshooting, complex account onboarding, policy tuning, platform creation/modification, system troubleshooting , security governance, platform expansion, automation and execution of runbook-defined BAU activities in the CyberArk PAM environment. L1 is the first line of defense ensuring system availability, password rotation success, and handling basic service requests. Experience: 6 to 12 Years Location: Hyderabad. Key Responsibilities: • Monitor CyberArk Dashboard and PVWA (Password Vault Web Access) health. • Check Vault, CPM service availability and alert dashboards. • Review and resolve password rotation failures (via CPM logs). • Perform onboarding/offboarding of privileged accounts following runbook steps. • Validate user access provisioning (Safe membership, platform mapping). • Handle user requests - password retrieval errors, access unlocks, Safe access issues. • Validate system backups and CPM job completion. • Reconcile orphan accounts and validate platform compliance. • Perform Safe permission audits and share reports • Test vault connectivity from integrated servers and devices.. • Track recurring password rotation issues • Repeated password rotation failures not resolvable via standard runbook. • CPM, PVWA, or PSM service failures. • Integration or platform issues needing script or configuration changes. • Perform advanced troubleshooting (Vault/CPM/PSM logs, policy validation). • Manage CPM platforms – create/modify platform settings and plugin parameters. • Handle user and application onboarding, Safe structuring, and group-based access control. • Execute and test password management for custom applications and devices. • Monitor and maintain integration with AD, ticketing tools, and SIEM systems. • Support periodic password change jobs, rotation exceptions, and platform tuning. • Manage onboarding of new applications, servers, and privileged accounts. • Coordinate with InfoSec and application teams for policy compliance. • Develop scripts for automation of onboarding or health monitoring. • Support audit and evidence collection • Oversee all P1/P2 incidents and perform RCA. • Lead platform architecture design and optimization. • Approve and review configuration changes and new integrations. • Manage high-severity vault or PSM/CPM service issues. • Mentor L1/L2 teams; conduct technical knowledge transfer sessions. • Monitor performance and resource usage (Vault sizing, CPM load, etc.). • Plan and implement CyberArk upgrades, patch management, and DR drills. • Review PAM architecture for scalability, redundancy, and compliance. • Drive automation through API-based integrations or DevOps pipelines. • Define and maintain CyberArk security policies and standards. • Conduct internal and external audit readiness reviews.

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