Conversational AI Model Architect

1 week ago

ajmer, India beBeeConversational Full time

At QuantumLoopAI, we redefined customer engagement in healthcare with EMMA, the UK leading AI receptionist for GP practices.We eliminated phone queues, accelerated call handling and enhanced patient access transforming the primary care experience end-to-end.You will drive the design development and deployment of the AI models that power EMMA intelligent chatbots voice agent and telephony services.Architect Deploy AI Models: Led the end-to-end development of LLM- and RAG-based systems to ingest NHS data sources generate accurate responses and power both chatbot and voice agent interactions.Prompt Voice Agent Engineering: Crafted iterated and optimised prompts and designed voice-agent dialogue flows to maximise response relevance reduce latency and ensure clinical safety across text and voice channels.Cross-Functional Collaboration: Partnered with frontend Next.js React and backend NestJS Python teams to integrate AI and voice agent components into our Azure-hosted microservices architecture.Performance Monitoring Optimisation: Instrumented AI and voice-agent pipelines analysed logs and user feedback troubleshooted edge cases and implemented continuous-learning improvements.Innovation Research Development: Stayed abreast of the latest advances in LLMs RAG conversational AI frameworks and NHS-specific compliance GDPR DTAC to inform our technical roadmap.Testing Validation: Defined and executed rigorous test plans in collaboration with QA to validate model accuracy voice-agent performance and compliance with healthcare standards.Technical Leadership: Mentored junior engineers advocated for best practices in MLOps prompt engineering voice-agent design and model governance and contributed to architecture reviews.We offered an impactful work environment where you could shape the AI engine behind EMMA and improve patient access and staff wellbeing across hundreds of GP surgeries.We provided a competitive package including salary equity options pension contributions comprehensive private healthcare flexible hybrid working and a supportive culture.

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