Servicenow VA

4 weeks ago

chennai, India Risk Resources LLP Full time
Overview:The ServiceNow Virtual Agent (VA) plays a crucial role in leveraging the ServiceNow platform to deliver efficient and effective IT service management solutions. This individual will be responsible for designing developing and implementing Virtual Agent solutions to enhance user experience and streamline service delivery processes.Key Responsibilities:Very strong expertise in AI Ops tools Servicenow ITSI Work load Management Sound experience on performance and scalability of applicationsEnd to end responsible for identifying use cases designing and delivery in production Platform integrationCoordination with users Service Management.Ensuring the Certifications and Technical requirements Scripting:PowerShell python Macro shell scripting phpAutomation/DevOps Tool: CA IT PAM Ansible Microsoft System Centre Orchestrator (Scorch) ServiceNow Orchestrator Jenkins KafkaBusiness Intelligence Tool: PowerBIVersion control: GIT GitlabWeb Services: RestJavaScript: Node JSWeb Technologies: PHP jQuery Ajax HTML/CSS.RDBMS:MSSQL MySQL ORACLEll

jenkins,ai ops,kafka,powerbi,rdbms,scripting,rest,cmdb,web services,automation/devops tool,shell scripting,servicenow orchestrator,web technologies,workload management,ca it pam,macro,jquery,node js,php,oracle,javascript,scalability,powershell,git,ajax,servicenow platform integration,ms-sql,python,performance,gitlab,incident management,servicenow,version control,microsoft system centre orchestrator (scorch),ansible,servicenow itsi,business intelligence,mysql,web,business intelligence tool,html/css,virtual agent

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